Troubleshooting Not Receiving Call Notifications on Cisco Jabber

Issue/Question

Phone Services have been enabled on my desktop/laptop, but I do not receive notifications when I receive a call.

Environment

  • Windows
  • macOS

Resolution

There are multiple reasons that call notifications may not show up. Please use the below information to troubleshoot the issue.

Do Not Disturb

  1. Click your initials in the top left of Cisco Jabber.
  2. Tap your name.
  3. Ensure your status is not set to Do Not Disturb.

Notification Settings

  1. Click your initials in the top left of Cisco Jabber.
  2. Click Settings.
  3. Click Notifications.
  4. Ensure All Incoming Calls is checked.

If issues persist, please contact the ITS Service Desk or submit an online service request.

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