Network or Voice Issue or Request

Why request this service?

Affiliates, Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding WKU wired and Wi-Fi networks, phones and voice services, and cable television services. Some examples include:

  • Wired and Wi-Fi Network
    • Report issue with wireless network (ex., WKU-Guest, WKU-Wireless, or WKU-Secure).
    • Request fixed IP Address for non-printer device.
    • Request new or report issue with data port.
    • Request new network cable.
    • Report issue registering game console or internet-ready device.
    • Report issue with the outdoor emergency warning system.
  • Campus Phone or Voice
    • Activate or disconnect phone or fax line.
    • Relocate phone or fax line.
    • Request phone features or telephone accessories.
    • Billing questions and changes. (Learn more about our current service charge rates.)
    • Modify caller ID.
    • Modify call center.
    • Request new or report issue with Cisco Jabber.
    • Report phone or voice issue.
    • Update emergency notification system texts.
  • Report cable television service issue.
  • Request new or report issue with departmental device (ex., mobile device, tablet, hotspot).
 
Request Service

Related Articles (13)

Connecting a Game Console / Streaming Device to Internet
Information about how to access the internet on game consoles and streaming media players.
Connecting to WKU-GUEST
Instructions and information about connecting to the WKU-GUEST wireless network.
Connecting to WKU-SECURE (Android)
Information on joining WKU-SECURE on Android devices.
Connecting to WKU-SECURE (iOS)
Instructions for connecting an iOS device to the WKU-SECURE wireless network.
Connecting to WKU-SECURE (macOS)
Instructions for connecting to the WKU-SECURE network on a macOS computer.
Connecting to WKU-WIRELESS
Instructions on how to connect to WKU-WIRELESS.
Devices Unable to Connect to WKU Internet
Information about consoles and devices unable to access WKU network.
Experiencing Wi-Fi Problems
Information and instructions regarding problems connecting to WKU's wireless networks.
New Phone or Fax Line Request
Information about requesting a new phone or fax line to be activated for an area or new employee.
Reassigning a Phone Number to Another Employee
Information on what to do when a campus phone number needs to be assigned to another employee.
Requesting Phone Features
Information about what Cisco phone system features are available and how to request them.
Ringing to Cisco Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.
Unlocking Voicemail PIN (Cisco Phones)
Instructions for unlocking your voicemail PIN if it has been locked from too many failed attempts.