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Reassigning a Phone Number to Another Employee
Information on what to do when a campus phone number needs to be assigned to another employee.
Troubleshooting Not Receiving Call Notifications on Cisco Jabber
Information about troubleshooting call notifications on Cisco Jabber.
Disabling Call Forwarding on Cisco Jabber
Information about troubleshooting call forwarding on Cisco Jabber.
Unlocking Voicemail PIN
Instructions on how to unlock your voicemail PIN if it has been locked from too many failed attempts.
Receiving Voicemail Quota Warning
Instructions on how to clear messages from the phone when receiving voicemail quota warning emails.
Relocating a Phone Line
Information for Faculty/Staff on what to do with your phone line when you are moving offices on campus.
Plugging a Computer into a Cisco Phone
Instructions for having the switch port on the back of IP phones enabled so that a computer can be connected.
Requesting Equipment for WKU Phones
Instructions on requesting additional equipment for your WKU office phone.
Not Getting a Dial Tone
Information on what to do when you do not get a dial tone on a WKU office phone.
Creating an Away Greeting
Instructions for creating an away greeting users will hear when directed to voicemail
Checking Voicemails From Phone
Instructions for checking your voicemails from your WKU campus phone.
Calls Redirecting to Voicemail
Instructions for resolving an issue where all your calls automatically redirect to voicemail.
Beeping Sound When Dialing an Off-Campus Number
Information about the beeping sound you get when dialing off-campus phone numbers.
Creating/Changing Voicemail PIN
Instructions on how to create/change your voicemail PIN.
Dialing/Transferring Directly to Voicemail
Instructions for dialing / transferring a call directly to voicemail.