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Signing Into Cisco Finesse
Instructions for logging into Cisco Finesse.
Making a Call from a WKU Cisco Phone
Instructions on how to make a phone call from a WKU Cisco phone.
Monthly Campus Phone Costs
Information on the yearly cost for campus phone service.
Requesting Equipment for Cisco Phones
Instructions on requesting additional equipment for your WKU office phone.
Enabling or Disabling Forwarding All Calls (Cisco Phones)
Instructions on how to enable or disable forwarding phone calls from a Cisco phone.
Reassigning a Phone Number to Another Employee
Information on what to do when a campus phone number needs to be assigned to another employee.
Unlocking Voicemail PIN (Cisco Phones)
Instructions for unlocking your voicemail PIN if it has been locked from too many failed attempts.
Creating / Changing Voicemail PIN (Cisco Phones)
Instructions on how to create or change your voicemail PIN for Cisco phones.
Disabling Call Forwarding on Cisco Jabber
Information about troubleshooting call forwarding on Cisco Jabber.
Checking Voicemails From Phone
Instructions for checking your voicemails from your WKU campus phone.
Relocating a Phone Line
Information for Faculty/Staff on what to do with your phone line when you are moving offices on campus.