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Requesting Assistance with WKU Email
Instructions for reporting a problem with WKU email accounts.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Office 365.
Removing an Email Account
Instructions for removing an account from Outlook 2019 (Windows).
Accessing WKU Exchange Accounts After Migration to Office 365
Information about updating mail application credentials after having your email account migrated to Office 365.
Adding Secondary Exchange Accounts (Outlook 2019)
Instructions for adding a secondary Exchange account to Outlook 2019 on Windows.
Requesting Shared Mailbox Accounts
Instructions for requesting a shared mailbox account (e.g., bigred@wku.edu).
Adding Exchange Email (Android)
Instructions for adding a WKU Employee account to an Android device.
Finding Manager of Shared Mailbox Account
Instructions on how to find the manager of a shared mailbox account.
Adding Exchange Email (iOS)
Instructions for adding a WKU Exchange Account (Faculty/Staff email) to an iOS device.
Removing an Outlook Account (macOS)
Instructions for deleting an account from Outlook 2019 for macOS.
Android Calendar No Longer Syncing
Instructions on what to do if your email calendar stops syncing to your Android phone.
Supported Email Applications
Information about what email applications are supported by WKU.
Email Account Not Syncing
Instructions for correcting email not syncing on iOS devices.
Maximum Recipients
Information about the maximum amount of recipients you can email in one email through Exchange.
Adding Exchange Account to Outlook App (iOS)
Instructions for adding an Exchange account to an iOS device using the Outlook for iOS app.