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Account Temporarily Locked to Prevent Unauthorized Use
Information on "temporary locked" error message when trying to login to email.
Installing Microsoft 365
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Using Microsoft Authenticator App
Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Resetting TopperMail or Google Workspace Multi-Factor Authentication
Instructions for resetting MFA on TopperMail or Google Workspace accounts.
Logging into WKU Email
Instructions for logging into WKU email.
Accessing and Using Microsoft 365 After Graduation
Information about accessing Microsoft 365 after graduation and/or absence from WKU.
Recovering Missing or Deleted Emails
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
Renaming Email Account
Information on how to rename your WKU email account.
Not Receiving Emails
Instructions on what to do when you notice you are no longer receiving emails to your WKU email account.
Viewing Calendar Online Through OWA
Instructions for viewing a WKU email account calendar online.
Supported Email Applications
Information about what email applications are supported by WKU.
Accessing Student Email Before Registration
Information about accessing student email accounts before registering for classes for the first time.
Using TopperMail Account with Microsoft 365 Trial Version
Information about using your TopperMail account with a trial version of Microsoft 365.
Email Account Not Syncing
Instructions for correcting email not syncing on iOS devices.