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Supported Email Applications
Information about what email applications are supported by WKU.
Renaming Email Account
Information on how to rename your WKU email account.
Installing Microsoft 365 on Personal Device
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Accessing Student Email Before Registration
Information about accessing student email accounts before registering for classes for the first time.
Using TopperMail Account with Microsoft 365 Trial Version
Information about using your TopperMail account with a trial version of Microsoft 365.
Email Account Not Syncing
Instructions for correcting email not syncing on iOS devices.
Deleting an Email Account on Mobile Device (iOS)
Instructions for how to delete an email account from an iOS (e.g., iPhone, iPad) device.
Recovering Missing or Deleted Emails
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
Student Email Password Expiration
Information about student email passwords expiring, causing clients to be unable to sign into their account.
Student Email Account Lifespan
Information about how long students can keep their email accounts.
Logging into WKU Email
Instructions for logging into WKU email.
Configuring Microsoft Multi-Factor Authentication
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
Adding Secondary Authentication Methods in Microsoft
Instructions for adding multiple authentication methods to access your email account.
Account Temporarily Locked to Prevent Unauthorized Use
Information on "temporary locked" error message when trying to login to email.
Viewing Calendar Online Through OWA
Instructions for viewing a WKU email account calendar online.