Not Receiving Emails

Issue/Question

What do I do if I am not receiving emails to my WKU Account email address?

Environment

• WKU Email

Resolution

1. Log into your email account.
2. Search for email(s) in question.
3. Check Forwarding setting in Options menu for any unknown accounts the account is forwarding to by following these steps:
   1. Click (gear icon).
   2. View all Outlook settings.
   3. Expand Mail.
   4. Expand Rules.
   5. Delete any unrecognized rules.
   6. Select Sweep.
   7. Delete any unrecognized rules.
   8. Select Forwarding.
   9. Select Stop Forwarding if any unknown accounts are linked to it.
   10. Click Save.
       Note: If your account is forwarding to an email address with which you are unfamiliar, your account is compromised.  Stop following these instructions and following these instructions.
4. Check Deleted Items.
5. Check Junk E-Mail.
6. Send a test email to WKU email account in question from a known good email account.
7. If message was received to WKU email account, the client should contact sender of email they haven't received to try again or gather any bounce back message the sender was sent.
8. If the message was not received and all other steps were taken above please contact the ITS Service Desk or submit a service request by clicking the Request Service button.