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Recovering Missing or Deleted Emails
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
Issues Receiving Email
Instructions on what to do if you are having issues receiving emails to your Faculty/Staff (Exchange) email account.
Not Receiving Emails
Instructions on what to do when you notice you are no longer receiving emails to your WKU email account.
Missing Course
Information on what to do if you do not see your course in Blackboard.
Messages Missing From Inbox
Instructions for resetting view customizations in Outlook 2016 causing some emails to be hidden from the inbox.
Desktop and Taskbar Missing
Instructions on how to restore your missing Windows desktop shortcuts and taskbar.
Missing File Extension
Instructions for adding a file extension to files on a macOS computer.
Missing Files Downloaded from Internet
Information regarding missing downloaded files.
Enabling Adobe PDF Plugin
Instructions on how to enable the Adobe PDF plugin to restore the missing toolbar button.
Missing Pages
Information about missing pages in InfoView.
Finding Downloads Folder
Instructions for finding the downloads folder in Firefox.
Missing Payment Form Data Error
Instructions for correcting the Missing Payment Form Data error when processing a payment to WKU Parking and Transportation.
USB Microphone Not Available in Zoom Meeting
Instructions on how to resolve a USB microphone not appearing as an option in a Zoom meeting.
Missing Items After Service
Information about what to do when your computer is missing files and settings after being worked on by Desktop Support.
Missing Grade Center Columns
Information about Grade Center columns that are missing after being created.