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Issues Receiving Email
Instructions on what to do if you are having issues receiving emails to your Faculty/Staff (Exchange) email account.
Using the Privileges App to Install Software on WKU-Owned Macs
Instructions for granting admin privileges to macOS user accounts.
Manually Syncing Email
How to manually sync an unpopulated mailbox in Outlook.
Not Receiving Emails
Instructions on what to do when you notice you are no longer receiving emails to your WKU email account.
Missing Financial Aid Tab
Information regarding missing financial aid tabs on TopNet.
Missing Faculty/Advisors & Student Data Inquiry Tab
Information for resolving missing Faculty/Advisors & Student Data Inquiry tab.
Missing McGraw-Hill Grades
Information regarding missing grades from McGraw-Hill Connect.
Reporting Lost WKU ID Card
Information about how to report a lost or stolen WKU ID card.
WKU Mediasite Recording Retention Policy
Information regarding WKU's policy of retaining content uploaded to Mediasite
WKU Zoom Recording Retention Policy
Information on WKU ITS's policy on WKU Zoom Cloud Recording video retention.
Network Drive Folders Missing When Working Remotely
Instructions for restoring missing network drives when connected to the VPN off campus.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
Missing Assignments After Course Copy
Information regarding what to do if assignments are missing after using Course Copy.
Missing Course
Information on what to do if you do not see your course in Blackboard.
Changing the View Mode in Word
Instructions on changing the view of a document in Word.