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Missing McGraw-Hill Grades
Information regarding missing grades from McGraw-Hill Connect.
Reporting Lost WKU ID Card
Information about how to report a lost or stolen WKU ID card.
WKU Mediasite Recording Retention Policy
Information regarding WKU's policy of retaining content uploaded to Mediasite
WKU Zoom Recording Retention Policy
Information on WKU ITS's policy on WKU Zoom Cloud Recording video retention.
Network Drive Folders Missing When Working Remotely
Instructions for restoring missing network drives when connected to the VPN off campus.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
Elements Missing When Editing/Previewing LDP Form Asset
Instructions on what to do when previewing or editing a form asset, some or all elements are missing from the Form Elements pane; some actions/buttons seem unresponsive within Web CMS.
Missing Assignments After Course Copy
Information regarding what to do if assignments are missing after using Course Copy.
Missing Pages
Information about missing pages in InfoView.
Missing Course
Information on what to do if you do not see your course in Blackboard.
Changing the View Mode in Word
Instructions on changing the view of a document in Word.
Missing Financial Aid Tab
Information regarding missing financial aid tabs on TopNet.
Enrolled in Incorrect Course
Information for students on what to do when they see a course they are not enrolled when they login to Blackboard.
Recovering Missing or Deleted Emails
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
Shared Mailbox Folders Not Appearing
Instructions for disabling the Cached Exchange Mode in order to resolve Shared Mailbox sync issues.