Recovering Missing or Deleted Emails

Issue/Question

How do I restore missing or deleted emails?

Resolution

Students must be in an academic building on the WKU main campus network to access the Email Archiver. We recommend using the Jody Richards Hall lab to access the archiver.
Employees must either be in an academic building on the WKU main campus network or connected to the WKU VPN. The WKU VPN client can be downloaded here.
The WKU Email Archive contains only the past 3 years worth of messages, and removes messages older than 3 years every Friday for faculty / staff. The Email Archive contains only the past year for student accounts. 

Students/Faculty/Staff

You can access your archived emails with the Email Archiver.

  1. Log in with your NetID and password to the Email Archiver (https://earchive.wku.edu).
  2. You will now see your emails. Select the emails you want to restore and click Resend to Me.
    Note: You can SHIFT + Click to select multiple emails in a row.

 

Generic Email Accounts

  1. Log in with the generic account username and password to the Email Archiver (https://earchive.wku.edu).
    For example: If the account is bigred@wku.edu, the username would be bigred.The username is generally whatever is before the @wku.edu.
  2. You will now see your emails. Select the emails you want to restore and click Resend to Me.
    Note: You can SHIFT + Click to select multiple emails in a row.

 

Alumni

WKU ITS does not support the retrieval of deleted emails for alumni.

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Details

Article ID: 96
Created
Mon 5/5/14 4:04 PM
Modified
Wed 9/16/20 3:12 PM