Recovering Missing or Deleted Emails

Issue/Question

How do I restore missing or deleted emails?

Resolution

Students must be in an academic building on the WKU main campus network to access the Email Archiver. We recommend using the Jody Richards Hall lab to access the archiver.
Employees must either be in an academic building on the WKU main campus network or connected to the WKU VPN. The WKU VPN client can be downloaded here.
The WKU Email Archive contains only the past 3 years worth of messages, and removes messages older than 3 years every Friday for faculty / staff. The Email Archive contains only the past year for student accounts. 

Students/Faculty/Staff

You can access your archived emails with the Email Archiver.

  1. Log in with your NetID and password to the Email Archiver (https://earchive.wku.edu).
  2. You will now see your emails. Select the emails you want to restore and click Resend to Me.
    Note: You can SHIFT + Click to select multiple emails in a row.

 

Shared Mailbox Email Accounts

Emails to shared accounts are not logged in the Email Archiver and cannot be accessed.

 

Alumni

WKU ITS does not support the retrieval of deleted emails for alumni.

100% helpful - 2 reviews
Print Article

Details

Article ID: 96
Created
Mon 5/5/14 3:04 PM
Modified
Mon 10/30/23 12:58 PM

Related Articles (4)

Instructions for getting assistance with email that has been lost or deleted.
Instructions for finding missing sent messages in Outlook 2016 for Windows.
Instructions on what to do when you notice you are no longer receiving emails to your WKU email account.
Instructions on handling a compromised student email account.