Finding a Lost or Deleted Email

Issue/Question

I cannot find an email, how do I get it back?

Resolution

 Note: WKU ITS cannot restore email on Microsoft 365 accounts. Microsoft allows a 93 day retention policy on deleted messages, after which they are un-retrievable.

Note: Per University Policy 5.5054; Privacy of Electronic Information Policy: faculty/staff accounts are archived for 3 years, and student accounts are archived for 1 year.

There are some places that you can check out to see if the email is still retrievable from within your account.

  1. Check Drafts.
  2. Check the Outbox folder.
  3. Check Sent.
  4. Check Deleted Items.
  5. Check the web browser's history.
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