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Enabling 2-Step Verification for Google Workspace Accounts
Instructions for enabling Google Workspace 2-step verification.
Installing an Application Blocked by Administrator
Instructions for installing an application that is blocked by administrator privileges on a computer.
Unblocking Email Accounts
Instructions for enabling sign-in for an email account when it has been blocked.
Installing Software that Uses System Extensions
Information about macOS system/kernel extensions and how to install software that relies on them.
Managing Email Addresses in Blocked Senders List
Instructions for adding or removing a sender in the blocked senders and domains list.
Allowing Removed Zoom Participants Back into the Meeting
Instructions for allowing removed Zoom participants to rejoin a meeting room.
Specific Email Address Not Marked As Junk
Instructions on how to locate email addresses and domains in your safe senders list through OWA.
Not Receiving Instructor Emails
Information about what to do when you aren't receiving Instructor emails from Blackboard.
Receiving Access Blocked Message on WKU WiFi
Instructions for resolving the "Access Blocked" error message on WKU's WiFi.
Spam Control Rejecting Emails (GMail)
Information about using GMail to send emails on behalf of your WKU account.
OWA Redirects to Blank Page
Instructions on what you want to if OWA redirects to a blank page when you try to access it.
Enabling Flash on Chrome
Instructions for enabling Flash on Google Chrome.
Update Server Connection Error
Information regarding the following error message in LockDown Browser: Update server is not supplying information, or the connection to update server is blocked. Please try again later.
Blocking Calls or Texts on iOS Devices
Instructions on how to block a call or text on an iOS device.
Loading Blocked Plug-Ins or Extensions in Chrome
Instructions for manually enabling blocked plug-ins or extensions in Chrome.