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Using Microsoft Authenticator App
Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.
Resetting WKU Email Account Multi-Factor Authentication
Instructions for resetting MFA for WKU Email Accounts.
Enabling 2-Step Verification for Google Workspace Accounts
Instructions for enabling Google Workspace 2-step verification.
Obtaining Second Password Without Enrolled Phone
Information on what to do if you need a second password when you don't have your enrolled phone with you.
Using a Yubico Key Fob for Microsoft Authentication
Instructions for configuring and using a Yubico USB Security Key Fob with Microsoft's Authentication.
Using Microsoft Authenticator App Offline
Instructions for using the Microsoft Authenticator app if you do not currently have internet connectivity on your smart phone or mobile device.
Receiving More Information Required Message
Instructions for resolving the More Information Required message.
Migrating from Outlook Mobile to Microsoft Authenticator for MFA
Instructions for self-migrating from the Outlook Mobile app to the Microsoft Authenticator app as a default for multi-factor authentication.
Associating a New Phone or Device with Microsoft Authenticator
Instructions for adding a new phone or device to access your WKU account.
Determining if a Device Supports USB-A or USB-C
Guidance for determining if your device supports USB-A or USB-C for the Yubico USB Security Key Fob.
Logging into Blackboard Using WKU Guest Accounts
Instructions for setting up WKU Guest Account MFA for Blackboard access.