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Reassigning a Phone Number to Another Employee
Information on what to do when a campus phone number needs to be assigned to another employee.
Requesting Phone Features
Information about what Cisco phone system features are available and how to request them.
New Phone or Fax Line Request
Information about requesting a new phone or fax line to be activated for an area or new employee.
Ringing to Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.
Enabling Phone Service on Cisco Jabber
Instructions for enabling Cisco Jabber calling from your device.
Changing Audio Settings for Cisco Jabber
Instructions for changing your audio device preferences in Cisco Jabber.
Unlocking Voicemail PIN
Instructions on how to unlock your voicemail PIN if it has been locked from too many failed attempts.
Requesting Intercom Service
Instructions for requesting the appropriate intercom service, based on issue being experienced.
Receiving Voicemail Quota Warning
Instructions on how to clear messages from the phone when receiving voicemail quota warning emails.
Relocating a Phone Line
Information for Faculty/Staff on what to do with your phone line when you are moving offices on campus.
Plugging a Computer into a Cisco Phone
Instructions for having the switch port on the back of IP phones enabled so that a computer can be connected.
Requesting Equipment for WKU Phones
Instructions on requesting additional equipment for your WKU office phone.
Phone Service for Remote Employees
Information about WKU ITS phone services for employees working remotely.
Not Getting a Dial Tone
Information on what to do when you do not get a dial tone on a WKU office phone.
Disconnecting a Phone Line
Information on having a phone line disconnected.