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Adding WKU Email (Android)
Instructions for adding a WKU Employee account to an Android device.
Installing Microsoft 365
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Using Microsoft Authenticator App
Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Installing Cisco Secure Client VPN (Android)
Instructions for setting up the Cisco VPN on an Android device.
Enabling 2-Step Verification for Google Workspace Accounts
Instructions for enabling Google Workspace 2-step verification.
Needing to Change Enrolled Phone
Information on what to do when you get a new phone number after being enrolled in Duo.
Duo Insufficient Telephony Credits
Instructions on what to do when you receive the error "Error during call: Insufficient telephony credits." when logging in with Duo.
Associating a New Device
Instructions on how to add a new device to your Duo Mobile account.
Obtaining Second Password Without Enrolled Phone
Information on what to do if you need a second password when you don't have your enrolled phone with you.
Reassigning a Phone Number to Another Employee
Information on what to do when a campus phone number needs to be assigned to another employee.
Requesting Phone Features
Information about what Cisco phone system features are available and how to request them.
New Phone or Fax Line Request
Information about requesting a new phone or fax line to be activated for an area or new employee.
Ringing to Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.
Enabling Phone Service on Cisco Jabber
Instructions for enabling Cisco Jabber calling from your device.