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Signing Into Cisco Finesse
Instructions for logging into Cisco Finesse.
New Phone or Fax Line Request
Information about requesting a new phone or fax line to be activated for an area or new employee.
Requesting Cisco Phone Features
Information for requesting Cisco phone features.
Making a Call from a WKU Cisco Phone
Instructions on how to make a phone call from a WKU Cisco phone.
Disconnecting a Phone Line
Information to disconnect a phone line.
Registering Error (Cisco Phones)
Instructions for resolving "Registering..." error on Cisco phones.
Monthly Campus Phone Costs
Information on the yearly cost for campus phone service.
Requesting Equipment for Cisco Phones
Instructions on requesting additional equipment for your WKU office phone.
Enabling or Disabling Forwarding All Calls (Cisco Phones)
Instructions on how to enable or disable forwarding phone calls from a Cisco phone.
Configuring Speed Dialing (Cisco Phones)
Instructions for setting up speed dial numbers on WKU-owned Cisco phones.
Reassigning a Phone Number to Another Employee
Information on what to do when a campus phone number needs to be assigned to another employee.
Unlocking Voicemail PIN (Cisco Phones)
Instructions for unlocking your voicemail PIN if it has been locked from too many failed attempts.
Changing Voicemail Message (Cisco Phones)
Instructions on changing your voicemail message on your campus phone.
Creating / Changing Voicemail PIN (Cisco Phones)
Instructions on how to create or change your voicemail PIN for Cisco phones.
Ringing to Cisco Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.