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Instructions for adding a new phone or device to access your WKU account.

Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.

Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.

Information for who to contact if name, location, department, phone number, and or email address is incorrect.

Information for Faculty/Staff on what to do with your phone line when you are moving offices on campus.

Instructions for setting up the Cisco VPN on an Android device.

Instructions for enabling Google Workspace 2-step verification.

Information on what to do if you need a second password when you don't have your enrolled phone with you.

Instructions for self-migrating from the Outlook Mobile app to the Microsoft Authenticator app as a default for multi-factor authentication.

Instructions for adding a WKU Employee account to an Android device.

Instructions for adding a WKU Exchange account through the Outlook for Android app.

Information on what to do when a campus phone number needs to be assigned to another employee.

Information about what Cisco phone system features are available and how to request them.

Information about requesting a new phone or fax line to be activated for an area or new employee.

Information about Cisco Jabber and standard desk phones being used simultaneously.