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Installing Microsoft 365
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Enabling 2-Step Verification for Google Workspace Accounts
Instructions for enabling Google Workspace 2-step verification.
Using Microsoft Authenticator App
Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.
Scheduling a Zoom or Telephone Audio Conference
Instructions on how to schedule an audio-only telephone conference using the Zoom desktop client.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Adding Exchange Account to Outlook App (Android)
Instructions for adding a WKU Exchange account through the Outlook for Android app.
Installing Cisco Secure Client VPN (Android)
Instructions for setting up the Cisco VPN on an Android device.
Obtaining Second Password Without Enrolled Phone
Information on what to do if you need a second password when you don't have your enrolled phone with you.
Changing Voicemail Message
Instructions on changing your voicemail message on your campus phone.
Creating/Changing Voicemail PIN
Instructions on how to create/change your voicemail PIN.
Replacing an Enrolled Device
Instructions for activating Duo on a new phone with the same number?
Needing to Change Enrolled Phone
Information on what to do when you get a new phone number after being enrolled in Duo.
Duo Insufficient Telephony Credits
Instructions on what to do when you receive the error "Error during call: Insufficient telephony credits." when logging in with Duo.
Associating a New Device
Instructions on how to add a new device to your Duo Mobile account.
New Phone or Fax Line Request
Information about requesting a new phone or fax line to be activated for an area or new employee.