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Creating/Changing Voicemail PIN
Instructions on how to create/change your voicemail PIN.
Having Duo Call You to Login
Instructions on how to get Duo to call you when you login.
Checking Voicemails From Phone
Instructions for checking your voicemails from your WKU campus phone.
Using Microsoft Authenticator App with Student Email
Instructions for using the Microsoft Authenticator app as multi factor authentication method on multiple platforms.
Configuring Microsoft Multi-Factor Authentication
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
Creating an Away Greeting
Instructions for creating an away greeting users will hear when directed to voicemail
Scheduling a Zoom or Telephone Audio Conference
Instructions on how to schedule an audio-only telephone conference using the Zoom desktop client.
Stopping Call Forwarding
Instructions for stopping calls from forwarding to a different number.
Adding TopperMail or Exchange Account on Android Gmail
Instructions to add WKU email accounts to an Andriod device via Exchange account type.
Installing Microsoft 365 (Android)
Instructions for current Faculty/Staff/Students on installing Microsoft 365 for free on their personal Android device.
Ringing to Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.
Requesting Phone Features
Information about what Cisco phone system features are available and how to request them.
Requesting Intercom Service
Instructions for requesting the appropriate intercom service, based on issue being experienced.
Adding Exchange Email (Android)
Instructions for adding a WKU Employee account to an Android device.
Placing Call on Hold
Instructions for placing a call on hold.