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Installing Microsoft 365
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Using Microsoft Authenticator App
Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.
Adding WKU Email to Device
Instructions for adding a WKU Account onto an Android, iOS, or macOS device.
Updating Address & Personal Phone Number in TopNet
Instructions on how to update your address & personal phone number in TopNet (Banner).
Sharing Content from a Personal Device in a Zoom Room
Instructions for sharing content from a personal device in a Zoom Room.
Creating / Changing Voicemail PIN (Cisco Phones)
Instructions on how to create or change your voicemail PIN for Cisco phones.
Updating Emergency Information in TopNet
Instructions for updating emergency phone number and emergency contacts/next-of-kin in TopNet.
Available WKU Networks
Information about the connection options available to WKU students, employees, affiliates, and guests.
Transferring a Phone Call
Instructions for transferring a call using a Cisco phone system.
Fixing Broken Mobile Devices
Information regarding mobile device repair.
Updating Phone Number in Housing Portal
Instructions for updating phone numbers in the housing portal.
Enabling Phone Service on Cisco Jabber
Instructions for enabling Cisco Jabber phone service on your device.
Signing Into Cisco Finesse
Instructions for logging into Cisco Finesse.
New Phone or Fax Line Request
Information about requesting a new phone or fax line to be activated for an area or new employee.
Requesting Cisco Phone Features
Information for requesting Cisco phone features.