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Enabling 2-Step Verification for Google Workspace Accounts
Instructions for enabling Google Workspace 2-step verification.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Adding Exchange Account to Outlook App (Android)
Instructions for adding a WKU Exchange account through the Outlook for Android app.
Installing Cisco Secure Client VPN (Android)
Instructions for setting up the Cisco VPN on an Android device.
Obtaining Second Password Without Enrolled Phone
Information on what to do if you need a second password when you don't have your enrolled phone with you.
Installing Microsoft 365 on Personal Device
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Changing Voicemail Message
Instructions on changing your voicemail message on your campus phone.
Creating/Changing Voicemail PIN
Instructions on how to create/change your voicemail PIN.
Replacing an Enrolled Device
Instructions for activating Duo on a new phone with the same number?
Needing to Change Enrolled Phone
Information on what to do when you get a new phone number after being enrolled in Duo.
Duo Insufficient Telephony Credits
Instructions on what to do when you receive the error "Error during call: Insufficient telephony credits." when logging in with Duo.
Associating a New Device
Instructions on how to add a new device to your Duo Mobile account.
New Phone or Fax Line Request
Information about requesting a new phone or fax line to be activated for an area or new employee.
Available WKU Networks
Information about the connection options available to WKU students, employees, affiliates, and guests.
Dialing/Transferring Directly to Voicemail
Instructions for dialing / transferring a call directly to voicemail.