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Requesting Intercom Service
Instructions for requesting the appropriate intercom service, based on issue being experienced.
Adding Exchange Email (Android)
Instructions for adding a WKU Employee account to an Android device.
Placing Call on Hold
Instructions for placing a call on hold.
Finding MAC Address (Windows Phone)
Instructions on how to find the MAC address of a Windows Phone.
Adding Additional Speed Dial Numbers (Cisco)
Information on the limit of speed dial numbers on Cisco phones.
Phone-Created Events Not Syncing (Samsung Devices)
Instructions for changing the default calendar on Samsung devices running Android OS.
Removing Callers from Conference Calls
Instructions on how to remove callers from an ongoing conference call.
Transferring a Call with a Yealink Phone
Instructions on transferring a phone call with a Yealink phone.
Voicemail Account Locked
Information about resolving the following error message when checking voicemail: Your account is locked and cannot be opened. For help, contact your system administrator.
Checking Call History
Instructions for checking call history on Cisco Phones 8941 & 8945.
Android Device Repair Services
Information for repair services offered by Android device makers.
Dialing/Transferring Directly to Voicemail
Instructions for dialing / transferring a call directly to voicemail.
Beeping Sound When Dialing an Off-Campus Number
Information about the beeping sound you get when dialing off-campus phone numbers.
Fixing Broken Mobile Devices
Changing Voicemail Message
Instructions on changing your voicemail message on your campus phone.