Requesting Phone Features


How do I request feature activation on my WKU office phone?


  • WKU Cisco Phone


Available Features:

  • Voicemail - Setup a new voicemail inbox on an existing line.
  • Busy Indicator - Replaces a speed dial button with a busy lamp field that indicates if the user is available or on a call.
  • Call Forwarding - Send incoming calls to another phone number (press Forward All, enter 5-digit campus extension or 10-digit local phone number).
  • Call Pick-Up - Enable the ability to answer another phone line by pressing the Pickup button.
  • International Calling - Enable the ability to make international calls from existing line.  This requires department head approval. 

To request any of these features, please contact the ITS Service Desk or submit a service request.

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Article ID: 3317
Wed 6/5/19 8:02 AM
Fri 6/11/21 9:06 AM

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