Requesting Cisco Phone Features

Issue/Question

How do I request features for my WKU Cisco phone?

Environment

• Cisco Phones

Resolution

Available Features:

• Voicemail - Setup a new voicemail inbox on an existing line.
• Busy Indicator - Replaces a speed dial button with a busy lamp field that indicates if the user is available or on a call.
• Call Forwarding - Send incoming calls to another phone number (press Forward All, enter 5-digit campus extension or 10-digit local phone number).
• Call Pick-Up - Enable the ability to answer another phone line by pressing the Pickup button.
• International Calling - Enable the ability to make international calls from existing line.  This requires department head approval. 

To request any of these features or others that are not listed, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.