Transferring a Phone Call

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Issue/Question

How do I transfer a phone call to another number?

Resolution

Physical Cisco Phone

While speaking with caller, press Transfer button.
After hearing dial tone, dial number of extension you are transferring to.
If transfer recipient answers, let them know who is calling and ask if they want to take the call.
1. If recipient wants to take the call, press Transfer button again.
2. If recipient wants to send the caller to their voicemail:
  1. Hit End Call button followed by Resume button and let caller know that recipient was unavailable. Ask if they would like to leave a voicemail.
    1. If they want to leave a voicemail:
      1. Press Transfer.
      2. Dial extension you are transferring to.
      3. Press Transfer once phone rings.
    2. If they don't want to leave a voicemail, communicate any details provided by recipient and ask the caller to call back later.

Cisco Jabber

While speaking with caller click and then Transfer.
Input 5-digit phone extension you are transferring to. (5 + transfer recipient's extension).
Note: You can transfer to external phones by entering 91 before area code and phone number.
Click green Call to begin the transfer.

Note: This places the original caller on hold while dialing the transfer recipient, allowing for a warm transfer if needed.
Click Transfer button to bring caller off hold, complete transfer, and remove yourself from call.

Cisco Finesse

While speaking with caller click Direct Transfer.
Click Dialer.
Input 5-digit phone extension you are transferring to. (5 + transfer recipient's extension).
Note: You can transfer to external phones by entering 91 before area code and phone number.
To connect caller to recipient, click Direct Transfer below where phone number was entered.

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Details

Article ID: 289

Created

Mon 8/4/14 10:57 AM

Modified

Wed 5/15/24 11:13 AM