Transferring a Phone Call

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Issue/Question

How do I transfer a phone call to another number?

Physical Cisco Phone

Cisco Jabber

While speaking with caller click and then Transfer.
Input 5-digit phone extension you are transferring to. (5 + transfer recipient's extension).
Note: You can transfer to external phones by entering 91 before area code and phone number.
Click green Call to begin the transfer.

Note: This places the original caller on hold while dialing the transfer recipient, allowing for a warm transfer if needed.
Click Transfer button to bring caller off hold, complete transfer, and remove yourself from call.

Cisco Finesse

While speaking with caller click Direct Transfer.
Click Dialer.
Input 5-digit phone extension you are transferring to. (5 + transfer recipient's extension).
Note: You can transfer to external phones by entering 91 before area code and phone number.
To connect caller to recipient, click Direct Transfer below where phone number was entered.

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