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- Knowledge Base
- Internal ITS
- Technical Support Services
- Area-Specific Information
- ITS Service Desk
- Service Desk Consultant Procedures
Instructions for transferring a call using a Cisco phone system.
- Knowledge Base
- Campus Phone & Voicemail
- Call Centers
Instructions for logging into Cisco Finesse
- Knowledge Base
- Campus Phone & Voicemail
- Call Centers
Information about the different agent states in Cisco Finesse.
- Knowledge Base
- Campus Phone & Voicemail
- Call Centers
Instructions for signing out of the Cisco Finesse web page.
- Knowledge Base
- Campus Phone & Voicemail
- Call Centers
Instructions for changing the user's state in Cisco Finesse.
- Knowledge Base
- Campus Phone & Voicemail
- Call Centers
Instructions for making a call using Cisco FInesse.