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Logging Into Finesse
Instructions for logging into Cisco Finesse
Identifying Agent States in Finesse
Information about the different agent states in Cisco Finesse.
Signing Out of Cisco Finesse
Instructions for signing out of the Cisco Finesse web page.
Changing States in Finesse
Instructions for changing the user's state in Cisco Finesse.
Answering Calls Using Finesse
Instructions for making a call using Cisco FInesse.