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Campus Phone & Voicemail
Call Centers
Logging Into Finesse
Logging Into Finesse
Tags
call
center
phone
VoiceServices
Cisco
finesse
phones
calls
Issue/Question
How do I log into Finesse?
Resolution
The computer you log into must be using a wired connection in the same building as the call center.
Open a web browser.
Navigate to
cuccx1.wku.edu:8445/desktop/
in the browser.
Enter your
NetID
,
NetID
password
, and
primary extension
.
Note:
Student workers within the Admissions and Student Financial Assistance call centers will not sign in with their NetID and password. Instead, they will sign in using the 5 digit extension they have been assigned as the username, password, and extension.
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Details
Article ID:
3092
Created
Tue 8/28/18 7:23 AM
Modified
Fri 2/12/21 1:24 PM
Related Articles (3)
Answering Calls Using Finesse
Instructions for making a call using Cisco FInesse.
Changing States in Finesse
Instructions for changing the user's state in Cisco Finesse.
Signing Out of Cisco Finesse
Instructions for signing out of the Cisco Finesse web page.
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Check out this article I found in the ITS Client Portal knowledge base.<br /><br /><a href="https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=3092">https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=3092</a><br /><br />Logging Into Finesse<br /><br />Instructions for logging into Cisco Finesse