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Logging Into Finesse
Logging Into Finesse
Tags
call
center
phone
VoiceServices
Cisco
finesse
phones
calls
Issue/Question
How do I log into Finesse?
Resolution
The computer you log into must be using a wired connection in the same building as the call center.
Open a web browser.
Navigate to
cuccx1.wku.edu:8445/desktop/
in the browser.
Enter your
NetID
,
NetID
password
, and
primary extension
.
Note:
Student workers within the Admissions and Student Financial Assistance call centers will not sign in with their NetID and password. Instead, they will sign in using the 5 digit extension they have been assigned as the username, password, and extension.
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In
.
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Details
Article ID:
3092
Created
Tue 8/28/18 8:23 AM
Modified
Fri 2/12/21 2:24 PM
Related Articles (3)
Answering Calls Using Finesse
Changing States in Finesse
Signing Out of Cisco Finesse
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Check out this knowledge base article I found in the Western Kentucky University knowledge base. https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=3092 Logging Into Finesse Instructions for logging into Cisco Finesse