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- Knowledge Base
- Computer, Devices, & Printers
Information on moving computer and printer equipment around campus.
- Knowledge Base
- Campus Phone & Voicemail
Information on what to do when a campus phone number needs to be assigned to another employee.
- Knowledge Base
- Internal ITS
- Technical Support Services
- Area-Specific Information
- ITS Service Desk
- Service Desk Consultant Procedures
Instructions for transferring a call using a Cisco phone system.
- Knowledge Base
- Campus Phone & Voicemail
Instructions for dialing / transferring a call directly to voicemail.
- Knowledge Base
- Mobile Devices
- iOS
Information on setting up a new iOS device using content on an old iOS device.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- macOS
Instructions for sending files from a Mac to another Apple device.
- Knowledge Base
- Mobile Devices
- iOS
Instructions for manually backing up iOS content to iCloud.
- Knowledge Base
- Campus Phone & Voicemail
Instructions on transferring a phone call with a Yealink phone.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2016 (Windows)
- Outlook 2016 (Windows)
- Calendar
Instructions for merging two Outlook calendars.
- Knowledge Base
- WKU Systems
Instructions on how to access a Web Apps folder via SFTP
- Knowledge Base
- Software & Programs
- Web Browsers
- Firefox
Instructions for manually copying Firefox bookmarks from one computer to another.
- Knowledge Base
- Mobile Devices
- Android
Instructions for connecting a Moto G6 to a PC to transfer files.