Transferring a Call with a Yealink Phone

Issue/Question

How do I transfer a phone call from my Yealink office phone?

Resolution

Attended Transfer

  1. During an active call, press the Tran soft key. The caller is put on hold and you can enter the number to where you wish to transfer the call using the dial pad.
  2. Enter the number for where you want to transfer the call.
  3. Press the OK button to initiate the transfer.
  4. Wait until the destination party picks up the call and then confirm the transfer.
  5. Press the Trans soft key to complete the transfer.

 Note: To cancel the transfer before the call before the desired party picks up, press the Cancel soft key.

Blind Transfer

  1. During an active call, press the Tran soft key. The caller is put on hold and you can enter the number to where you wish to transfer the call to using the dial pad.
  2. Enter the number for where you want to transfer the call.
  3. Press the Tran soft key to complete the transfer and connect the call to the number to which you are transferring.

Details

Article ID: 2811
Created
Wed 7/26/17 9:23 AM
Modified
Fri 2/19/21 4:02 PM