Removing Remote Management from Devices Enrolled in Apple School Manager

Issue/Question

 After performing a system restore, my Apple device displayed a message:

Remote Management

Remote management enables the administrator of "Western Kentucky University" to set up email and network accounts, install and configure apps, and manage this computer's [iPad's/Apple TV's] settings.

"Western Kentucky University" can automatically configure your computer [iPad/Apple TV].

Environment

  • Personally-owned Apple device purchased through WKU Store.

Cause

Apple offers automatic device management on qualified Macs, iPads, and Apple TVs. WKU is setup to have this feature disabled, but some devices get automatically enrolled incorrectly.

Resolution

Please contact the ITS Service Desk to have the device manually removed from remote management. The Serial number of the device is required. Proof of purchase may be requested as well.

Details

Article ID: 3566
Created
Tue 4/21/20 8:10 PM
Modified
Thu 4/30/20 3:20 PM