Updating...
Skip to main content
Filter your search by categories
All
Knowledge Base
Service Catalog
Search
Sign In
Show Applications Menu
Client Portal
Sign In
Search
Home
Services
Knowledge Base
More Applications
Skip to Knowledge Base content
Search
Articles
Knowledge Base
Mobile Devices
Android
Configuring Remote Assistance
Configuring Remote Assistance
Tags
assistance
DesktopSupport
Android
MobileSupport
remote
remotecontrol
Issue/Question
How do I share my Android's screen with a WKU ITS representative?
Resolution
Download the BeyondTrust Support Client for your device:
Samsung devices
HTC devices
Dell Venue devices
All other Android devices
Open the app.
For
Site Address
, enter
support.wku.edu
.
For
Session Key
, enter the code given by the WKU ITS representative.
Once connected, the representative will send a request to see your device's screen. Tap
Allow
.
The representative can only observe the screen. They
cannot
interact with the
device, app, or settings
, but will guide you through accessing the relevant app(s) to configure the device as needed.
Sign in to leave feedback
0 reviews
Details
Article ID:
3001
Created
Mon 4/9/18 2:07 PM
Modified
Wed 12/16/20 2:46 PM
Deleting...
×
Share
Recipient(s)
- separate email addresses with a comma
Message
Check out this knowledge base article I found in the Western Kentucky University knowledge base. https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=3001 Configuring Remote Assistance Instructions for setting up Android devices to be able to share the device's screen with a WKU ITS representative.