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Configuring Inbox Rules
Instructions for setting up inbox rules for your WKU email.
Disabling Messaging on Blackboard Course Sites
Information about disabling the Blackboard Messages system.
Marking Email as Junk or Phishing in Outlook Web Access
Instructions for marking email as junk or phishing inside of OWA.
Enabling HTML Images and Content in Email Messages
Instructions for enabling HTML-rich content such as images and links within email messages that are received in Outlook 2019.
Shared Mailbox Deleted Items Stored in Personal Account Deleted Items
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
Emails Composed in Windows 10 Email Utility Not Sending
Information about emails not sending from the Windows 10 email creation utility.
Omni CMS Form Submissions Not Emailing
Information about why submitted forms in Omni CMS may not be emailing.
Resetting Default Outlook Views (Outlook 2019 Windows)
Instructions for resetting the default folder view on Outlook 2019.
Manually Syncing Email
How to manually sync an unpopulated mailbox in Outlook.
Messages Encrypted When Using Outlook Web Access
Instructions for enabling or disabling email encryption with OWA.
Email Account Not Syncing
Instructions for correcting email not syncing on iOS devices.
Adjusting Reading Pane
Instructions for enabling and adjusting the reading pane in Outlook 2016 for Windows.
Hiding and Showing Folders
Instructions for hiding or showing inbox folders for Outlook 2016.
Using Focused Inbox View
Instructions for turning OWA's Focused Inbox View off or on.
Toggling the Reading Pane (OWA)
Instructions for turning on or off the reading pane in OWA.