TV Only Displays Contact Message

Issue/Question

My TV will only display the following message and is the only channel I can see:

If this is the only channel you are able to pickup please contact 270-745-7000

Environment

  • WKU Campus Cable

Cause

WKU's cable TV signal is sent using a technology known as QAM (Quadrature Amplitude Modulation). Unfortunately not all TVs have a QAM tuner built-in. 

Resolution

  1. Verify that you only receive the channel with the message noted above and no other channels
  2. Check to see if your brand and model TV is in the list below. If it is, you will need to purchase a separate QAM tuner. The recommended tuner is the IView3500 STBII and can commonly be found online at retailers such as Amazon. 
  3. If your TV is not on the list, please contact the ITS Service Desk or submit a service request.

 

Element All Models
Envision L32w461
Hisense TL2020
Insignia ns-ltdvd19
Panasonic TH-50PH9
Polaroid poa-019116
RCA LED32B30RQDLED32G30RQLED42C45RQLRK40G45RQ
Samsung LN-82651D
Sansui hdlcd186w
Sanyo dp19649dp19657
Sceptre x3222bv-mqcx405bv-fdhr
Seiki SE32HY19TSE32HY27
Sylvania All Models
Visio L32HDTV10AD24H-C1
Westinghouse DWM32H1G1WD32HB1120; LD-3235

Details

Article ID: 3370
Created
Wed 8/28/19 12:18 PM
Modified
Mon 9/9/19 2:41 PM

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