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Transferring a Call to AudioVisual Support
Details on how to transfer a client to AudioVisual Support when they are in need of immediate assistance with a classroom, conference room, Zoom Room, Connect/IVS class, or with digital signage.
Extending Desktop Across Monitors
Instructions for extending desktop display on Windows machine.
Adjusting the Monitor Brightness
Instructions on how to adjust the brightness setting on a monitor.
Adjusting Position Of Dual Monitors (Windows)
Instructions for repositioning dual monitors on a Windows computer.
Duplicating Desktop Across Monitors (Windows)
Instructions for duplicating displays on Windows computers.
Monitor Not Displaying Troubleshooting
Information about troubleshooting monitors that will not display.
Manage Blackboard Content Dates
Instructions for using the Date Management feature in Blackboard Original and the Batch Edit feature in Blackboard Ultra
iframe Not Functioning Correctly
Information about iframes and embedded content on pages not displaying correctly.
Issues with Classroom Technology Hardware
Details on how to resolve a technical issue with WKU Classroom hardware.
Full-Screen Windows Display Cut Off
Instructions for fixing full-screen windows that are cut off.
Blackboard Showing Up As Mobile-Friendly View
Information regarding Blackboard displaying as a mobile-friendly view when using Blackboard on a non-mobile browser.
Blank Screen When Opening Respondus Lockdown Browser
Information about Respondus LockDown Browser displaying only a white screen.
Removing White Bar at the Top of Display (Windows 10)
Instructions for removing a white bar that appears at the top of certain windows in Windows 10.
Changing Course Name
Information about changing the title or display name of a Blackboard course site.
Getting a Blank Page for My Grades (Students)
Information about My Grades displaying a blank page for students in Blackboard.