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Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.

Instructions for correcting email not syncing on iOS devices.

Instructions for using Mail Merge in Microsoft Word to send email messages through older versions of Outlook on Windows 11.

Instructions for selecting which account from which to send Mail Merge messages if there is more than one account in Outlook.

Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.

Information regarding Microsoft's depreciation of Exchange Web Services (EWS) and the impact on Apple Mail (macOS).

Instructions for resetting MFA for WKU Email Accounts.

Information about accessing Microsoft 365 after graduation and/or absence from WKU.

Instructions for Alumni requesting that a WKU email account be created.

Information about how to gain access to another employee's accounts.

Reporting criminal activity to the proper authorities.

Information about sending emails from shared mailbox accounts migrated to Microsoft 365.

Instructions for self-migrating from the Outlook Mobile app to the Microsoft Authenticator app as a default for multi-factor authentication.

Instructions for automatically including email signature(s) on new messages and reply messages within OWA.

Instructions for accessing shared mailbox accounts after migration to Microsoft 365.