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Sending Secure or Large Files
Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.
Deleted Emails Still Appearing
Instructions for removing cached email messages from iOS devices that have already been deleted on the server.
Sending an Email via Blackboard
Instructions for sending an email through Blackboard.
Resolving Editing Permissions Error
Instructions on how to fix the error: "Your account doesn't allow editing..."
Email Account Not Syncing
Instructions for correcting email not syncing on iOS devices.
Logging into WKU Email
Instructions for logging into WKU email.
Automatically Adding Signature
Instructions for automatically including email signature(s) on new messages and reply messages within OWA.
Using Microsoft Authenticator App with Student Email
Instructions for using the Microsoft Authenticator app as multi factor authentication method on multiple platforms.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Accessing and Using Microsoft Office After Graduation
Information about accessing Microsoft Office after graduation and/or absence from WKU.
Resetting TopperMail or Google Workspace Multi-Factor Authentication
Instructions for resetting MFA on TopperMail or Google Workspace accounts.
Requesting a Mailing List
Instructions on how to request a new mailing list hosted by WKU ITS.
Outlook 2019 Cannot Complete Search (Windows)
Instructions for correcting Outlook 2019 not being able to search for mail.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Requesting Alumni Email Account
Instructions for Alumni requesting that a WKU email account be created.