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Logging into WKU Email
Instructions for logging into WKU email.
Applying View Settings to All Mail Folders (Outlook 2019 Windows)
Instructions for applying the same view settings to all mail folders in Outlook 2019.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Office 365.
Accessing Shared Mailbox Accounts After Migration to Office 365
Instructions for accessing shared mailbox accounts after migration to Office 365.
Filtering Messages by Unread (iOS)
Instructions for toggling the unread messages features in the built-in iOS mail app.
Shared Mailbox Deleted Items Stored in Personal Account Deleted Items
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
Finding Manager of Shared Mailbox Account
Instructions on how to find the manager of a shared mailbox account.
Changing Shared Mailbox Account Manager
Information on how to change the manager of a shared mailbox account.
Restoring Missing Gridlines
Instructions on how to restore missing gridlines in Word 2016.
Email Account Not Syncing
Instructions for correcting email not syncing on iOS devices.
Voicemail Account Locked
Information about resolving the following error message when checking voicemail: Your account is locked and cannot be opened. For help, contact your system administrator.
Displaying New Message Notifications
Instructions for enabling new message notifications in Outlook 2016 for Windows.
Dialing/Transferring Directly to Voicemail
Instructions for dialing / transferring a call directly to voicemail.
Expanding and Collapsing Email Groups
Instructions for expanding and closing an email group in Outlook.
Changing Voicemail Message
Instructions on changing your voicemail message on your campus phone.