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Outlook 2019 Cannot Complete Search (Windows)
Instructions for correcting Outlook 2019 not being able to search for mail.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Requesting Alumni Email Account
Instructions for Alumni requesting that a WKU email account be created.
Updating Address/Phone Number
Instructions on how to update your address/phone number in TopNet (Banner).
Sending an Email
Instructions for sending an email through Blackboard.
Resetting TopperMail or Google Workspace Multi-Factor Authentication
Instructions for resetting MFA on TopperMail or Google Workspace accounts.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Using Microsoft Authenticator App with Student Email
Instructions for using the Microsoft Authenticator app as multi factor authentication method on multiple platforms.
Changing Shared Mailbox Account Manager
Information on how to change the manager of a shared mailbox account.
Sending a Mass Student Email
Instructions on sending a mass student email.
Turning Off Scanning For Junk Mail (Windows)
Instructions for how to turn off scanning for junk mail within Outlook on Windows.
Specific Email Address Not Marked As Junk
Instructions on how to locate email addresses and domains in your safe senders list through OWA.
Sending Forms to Multiple Addresses
Instructions on sending an E-Signature form to multiple addresses.
Sending Secure or Large Files
Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.
Marking Email as Junk or Phishing in Outlook Web Access
Instructions for marking email as junk or phishing inside of OWA.