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Resetting TopperMail or Google Workspace Multi-Factor Authentication
Instructions for resetting MFA on TopperMail or Google Workspace accounts.
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Using Microsoft Authenticator App with Student Email
Instructions for using the Microsoft Authenticator app as multi factor authentication method on multiple platforms.
Changing Shared Mailbox Account Manager
Information on how to change the manager of a shared mailbox account.
Sending a Mass Student Email
Instructions on sending a mass student email.
Turning Off Scanning For Junk Mail (Windows)
Instructions for how to turn off scanning for junk mail within Outlook on Windows.
Specific Email Address Not Marked As Junk
Instructions on how to locate email addresses and domains in your safe senders list through OWA.
Sending Forms to Multiple Addresses
Instructions on sending an E-Signature form to multiple addresses.
Sending Secure or Large Files
Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.
Marking Email as Junk or Phishing in Outlook Web Access
Instructions for marking email as junk or phishing inside of OWA.
Resolving Editing Permissions Error
Instructions on how to fix the error: "Your account doesn't allow editing..."
Sending an Email
Instructions for sending an email through Blackboard.
Unlinking a Personal Computer from TopperMail Group Policy Mobile Device Management
Instructions for removing a personal computer from TopperMail Mobile Device Management if it has been enrolled.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.