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- Knowledge Base
- Computer, Devices, & Printers
- External Drives
Information about external drives that are not working or being recognized by a computer.
- Knowledge Base
- ITS Services & Resources
- Unsupported Systems
Instructions for sharing a Google Doc.
- Knowledge Base
- WKU Systems
- Active Directory
Information on "logon method you are using is not allowed" error message when trying to login to a computer.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 10
Instructions on what to do your Start Menu stops functioning in Windows 10.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- macOS
Information about Dock icons not appearing on macOS.
- Knowledge Base
- Software & Programs
- Web Browsers
- Internet Explorer
- Warnings & Errors
Instructions on how to fix Internet Explorer crash on startup.
- Knowledge Base
- Software & Programs
- Web Browsers
- Internet Explorer
- Warnings & Errors
Information about Internet Explorer crashing when showing Word documents.
- Knowledge Base
- Network & Wi-Fi
Instructions for resolving issues with accessing non-WKU websites from the on-campus WKU network.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 10
Instructions for resetting your network settings on a Windows 10 computer.
- Knowledge Base
- WKU Systems
- Active Directory
Information about logging in to a WKU-owned laptop.
- Knowledge Base
- WKU Systems
- Blackboard
- Discussion Board
Information regarding not receiving subscription email notifications from Blackboard.
- Knowledge Base
- WKU Systems
- Blackboard
- Email
Information about what to do when you aren't receiving Instructor emails from Blackboard.
- Knowledge Base
- WKU Systems
- Blackboard
- LockDown Browser
Information regarding the following error message in LockDown Browser: Update server is not supplying information, or the connection to update server is blocked. Please try again later.
- Knowledge Base
- WKU Systems
- TopNet
- Accounts
Instructions for IT Helpdesk Consultants on how to handle the Not Authorized Error error in Password Management.
- Knowledge Base
- WKU Systems
- Blackboard
- Email
Instructions on how to reply to an email sent through Blackboard.