Computer Not Turning On

Issue/Question

I cannot turn on my computer. Pressing the power button does nothing.

Environment

• Desktop
• Laptop

Resolution

Desktop

1. Ensure the power cable is plugged in, both at the back of the computer and at the wall outlet.
2. The power button should then glow orange/amber.
   • If it does not glow after checking the cables, the computer will need to be looked at by ITS.
3. Press the power button.
   • If the computer still does not turn on, the computer will need to be looked at by ITS.

Laptop

1. Plug in the power supply to the computer and the wall outlet.
2. Press the power button.
   • If the laptop still does not turn on after being plugged in, it will need to be looked at by ITS.
   • If the laptop only works while plugged in, it will need to be looked at by ITS.

Getting Further Help from ITS

Students with their personally-owned laptops or desktops and Faculty/Staff with their WKU-owned laptops can be dropped off for TopperTech service on the third floor of Jody Richards Hall. See related articles for more information. 

For WKU-owned desktops, please contact the ITS Service Desk.