Issue/Question
I cannot turn on my computer. Pressing the power button does nothing.
Environment
Resolution
Desktop
- Ensure the power cable is plugged in, both at the back of the computer and at the wall outlet.
- The power button should then glow orange/amber.
- If it does not glow after checking the cables, the computer will need to be looked at by ITS.
- Press the power button.
- If the computer still does not turn on, the computer will need to be looked at by ITS.
Laptop
- Plug in the power supply to the computer and the wall outlet.
- Press the power button.
- If the laptop still does not turn on after being plugged in, it will need to be looked at by ITS.
- If the laptop only works while plugged in, it will need to be looked at by ITS.
Getting Further Help from ITS
Students with their personally-owned laptops or desktops and Faculty/Staff with their WKU-owned laptops can be dropped off for TopperTech service on the third floor of Jody Richards Hall. See related articles for more information.
For WKU-owned desktops, please contact the ITS Service Desk.