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Unable to Send Messages In Microsoft Teams Desktop Application
Instructions for troubleshooting Microsoft Teams desktop application when users can receive but cannot send messages.
Downloading Zoom
Instructions for downloading Zoom on desktop or mobile.
TopperTech Information
Information about TopperTech services.
Obtaining an Inventory Control Number
Information on obtaining an Inventory Control Number for a WKU-owned computer.
Computer Not Turning On
Information on what to do when a desktop or laptop computer does not power on.
Extending Desktop Across Monitors
Instructions for extending desktop display on Windows 10.
Purchasing WKU-Owned Computers, Equipment, or Devices
Information about purchasing WKU-Owned computers, equipment, or IT-related devices upon ending employment.
Discount and Purchasing Information
Information regarding purchasing and discounts at WKU.
Saving Embedded Images from Email
Instructions for saving an image embedded in an email.
Mouse Clicks Not Working on Remote Desktop
Information regarding Horizon display protocols needed for rendering Remote Desktop interactions properly and instructions for changing the default protocol from VMware Blast to PCoIP.
Refreshing a WKU Computer
Information about having a WKU-owned computer refreshed.
Changing Desktop Wallpaper
Instruction for removing the WKU branded wallpaper and setting a personalized background on Macs.
Temporarily Disabling Phone Service for Cisco Jabber
Instructions for temporarily disabling phone service for Cisco Jabber on Desktop.
Issues with Leased Printers
Information on what to do if your leased printer from a vendor is having issues.
Updating the Zoom Desktop Client
Instructions for updating the Zoom Desktop Client.