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Using Personal Funds for WKU-Owned Machines
Information regarding who can pay for replacements for WKU-owned computers.
Purchasing a Recycled Computer
Information on purchasing a recycled computer from Information Technology Services.
Logon Method You Are Using Is Not Allowed Error
Information about the error message "the logon method you are using is not allowed" when trying to log into a computer.
No Log-on Servers Available Error
Information about "No log-on servers available" error when logging into a WKU-owned computer.
Issues Logging in to a WKU-Owned Laptop Off Campus Network
Instructions on how to enable WKU-owned laptop to allow log in off campus network.
Dropping Off a Device to be Serviced
Information on where to drop off your device when it needs to be services by TopperTech.
Not Recognizing a Boot Device (Windows)
Information about a computer not booting due to no boot devices being found.
Computer Running Slowly
Information on what to do when your computer is running slowly.
Chromebook Support
Information on what level of support is provided for WKU-owned Chromebooks.
Computer Not Turning On
Information on what to do when a desktop or laptop computer does not power on.
Reporting a Computer for Surplus
Information on what to do when you need to return a computer that your department no longer has a use for.
Resolving WKU ITS Hold
Information on what to do if you have a WKU ITS hold on TopNet.
WKU-Owned Computer Support Standards
Information on what WKU-owned computers are supported by Endpoint Support.
Installing a New WKU-Owned Computer
Information on how to get new WKU-owned computers installed.
Fixing Broken Storage Devices
Information on recovering files deleted from flash drives.