Fixing Broken Storage Devices

Issue/Question

I am missing files or my internal hard drive/external hard drive/portable drive are not working. Can these be recovered or fixed?

Environment

  • Hard Drive
  • External Hard Drive
  • Portable Drive

Cause

The hard drive or removable media is no longer recognized by the computer, is missing files, is making strange noises, and/or no longer is being recognized by the operating system.

Resolution

Students

TopperTech offers data recovery services to WKU students. TopperTech utilizes sophisticated, enterprise-level data recovery tools to recover photos, music, videos, documents, and other data that has been deleted from storage devices. Recovered data is stored on TopperTech's secured server for 90 days.

 Note: TopperTech promises to exhaust all avenues in data recovery, however, due to the nature of deleted data/failing storage media, we cannot guarantee all data will be recovered.

If you have a device that you would like to have data recovery services run on please check it in for service or contact the ITS Service Desk.

 

Faculty/Staff

Desktop Support offers data recovery services to WKU Employees. There are three stages to data recovery at WKU. Once Desktop Support has the device it will follow them in order:

  1. Software recovery - Desktop Support will attempt to use data recovery software for Windows and OSX (macOS) to recover the data.
  2. Hardware recovery - Removable media (external hard drives or usb flash media) is sometimes housed in an external casing that can be opened in order to access the raw drive and connections. It usually renders the case unusable, but the drive is often fine and data can be recovered. Desktop Support can also attempt to fix a USB drive through component level repair, but this has its risks. A member of Desktop Support will contact you before attempting these options to get consent.
  3. Third Party Data Recovery - This is the last available data recovery option. Desktop Support has partnered with DriveSavers to offer this service. A Desktop Support staff member will work with you to get this setup if you desire. The initial evaluation and quote are free. See the attached PDF for more details.

If you have a device that you would like to have data recovery services run on please check it in for service or contact the ITS Service Desk.

Details

Article ID: 1889
Created
Mon 11/9/15 9:36 AM
Modified
Wed 7/29/20 9:18 AM