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Unable to Edit or View Entire Course
Instructions for enabling edit mode to edit a course.
Clearing Submission Attempt
Instructions for clearing an attempt at an assignment or assessment from the Blackboard Grade Center
Removing Omnibar from Safari
Instructions for removing Omnibar from Safari.
Microsoft Word 365 Storing Documents in Cloud Storage
Information about Microsoft Word 365 auto-saving documents in cloud storage.
Cannot Save as Adobe PDF in Microsoft Word
Instructions on how to fix the Save as Adobe PDF function in Microsoft Word.
Receiving Grant Access Error on macOS
Instructions on how to open an Office program document that has a Grant Access Error.
Cannot Edit Shared Google Document
Instructions on how to change Google Accounts.
Cannot Connect to Library Database
Information about getting logged into the Library's databases.
Issues Receiving Email
Instructions on what to do if you are having issues receiving emails to your Faculty/Staff (Exchange) email account.
Account Locked
Instructions on what to do when you get this error when logging into the Client Portal: "You are not authorized to access this application or your account has been locked."
Deleting Content with Account Over Quota
Instructions for deleting content when the personal drive is over quota.
Logon Method You Are Using Is Not Allowed
Information about the error message "the logon method you are using is not allowed" when trying to log into a computer.
Other Email Account Overriding WKU Email Login
Information on how to prevent an alternate email account from overriding your WKU email account login.
Playing ASX Files
Instructions for playing ASX files on a Mac.
Opening Microsoft Office Files
Information about Safari not opening Microsoft Office files.