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Not Recognizing a Boot Device (Windows)
Information about a computer not booting due to no boot devices being found.
Issues Logging in to a WKU-Owned Laptop
Information about logging in to a WKU-owned laptop.
Cannot Connect to Library Database
Information about getting logged into the Library's databases.
Computer Not Turning On
Information on what to do when a desktop or laptop computer does not power on.
Workbook Not Opening
Information regarding issues with Excel workbooks not opening on Windows.
Account Locked
Instructions on what to do when you get this error when logging into the Client Portal: "You are not authorized to access this application or your account has been locked."
Deleting Content with Account Over Quota
Instructions for deleting content when the personal drive is over quota.
Logon Method You Are Using Is Not Allowed
Information about the error message "the logon method you are using is not allowed" when trying to log into a computer.
Cannot Edit Shared Google Document
Instructions on how to change Google Accounts.
Troubleshooting Printing Issues (Windows)
Information on troubleshooting printing problems in Microsoft Windows.
Cannot Print Error
Information about the Cannot Print error in Adobe Reader.
Turning Off Slow Keys
Instructions for disabling Slow Keys on macOS.
Unable to Edit or View Entire Course
Instructions for enabling edit mode to edit a course.
Clearing Submission Attempt
Instructions for clearing an attempt at an assignment or assessment from the Blackboard Grade Center
Microsoft Word 365 Storing Documents in Cloud Storage
Information about Microsoft Word 365 auto-saving documents in cloud storage.