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Unlocking a Locked Computer
Instructions for logging into a locked computer.
Issues Receiving Email
Instructions on what to do if you are having issues receiving emails to your Faculty/Staff (Exchange) email account.
Not Recognizing a Boot Device (Windows)
Information about a computer not booting due to no boot devices being found.
Turning Off Slow Keys
Instructions for disabling Slow Keys on macOS.
Logging in to WKU-owned Computer
Information regarding logging in to a WKU-owned computer.
Computer Not Turning On
Information on what to do when a desktop or laptop computer does not power on.
Devices Unable to Connect to WKU Internet
Information about consoles and devices unable to access WKU network.
Troubleshooting Printing Issues (Windows)
Information on troubleshooting printing problems on a Windows device.
Logon Method You Are Using Is Not Allowed Error
Information about the error message "the logon method you are using is not allowed" when trying to log into a computer.
Issues Logging in to a WKU-Owned Laptop Off Campus Network
Instructions on how to enable WKU-owned laptop to allow log in off campus network.
Unable to Send Messages In Microsoft Teams Desktop Application
Instructions for troubleshooting Microsoft Teams desktop application when users can receive but cannot send messages.
Account Locked
Instructions on what to do when you get this error when logging into the Client Portal: "You are not authorized to access this application or your account has been locked."
Cannot Connect to Library Database
Information about getting logged into the Library's databases.
Unable to Edit or View Entire Course
Instructions for enabling edit mode to edit a course.
Clearing Submission Attempt
Instructions for clearing an attempt at an assignment or assessment from the Blackboard Grade Center