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Receiving Grant Access Error on macOS
Instructions on how to open an Office program document that has a Grant Access Error.
Cannot Connect to Library Database
Information about getting logged into the Library's databases.
Unable to Edit Course
Instructions for enabling edit mode to edit a course.
Issues Receiving Email
Instructions on what to do if you are having issues receiving emails to your Faculty/Staff (Exchange) email account.
Account Locked
Instructions on what to do when you get this error when logging into the Client Portal: "You are not authorized to access this application or your account has been locked."
Deleting Content with Account Over Quota
Instructions for deleting content when the personal drive is over quota.
Logon Method You Are Using Is Not Allowed
Information about the error message "the logon method you are using is not allowed" when trying to log into a computer.
Other Email Account Overriding WKU Email Login
Information on how to prevent an alternate email account from overriding your WKU email account login.
Word 365 Storing Documents in Cloud Storage
Information about Word 365 auto-saving documents in cloud storage.
Playing ASX Files
Instructions for playing ASX files on a Mac.
Opening Microsoft Office Files
Information about Safari not opening Microsoft Office files.
Issues with Changing Search Engine From Bing
Information about problems changing the default search engine from Safari.
No Pages Selected Printing Error
Information about receiving an error stating no pages were selected when printing from Adobe Acrobat.
Viewing a New Instance of a Report
Instructions for viewing a new instance of a report in InfoView / Crystal Reports.
Troubleshooting Printing Issues (Windows)
Information on troubleshooting printing problems in Microsoft Windows.