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Devices Unable to Connect to WKU Internet
Information about consoles and devices unable to access WKU network.
Logon Method You Are Using Is Not Allowed Error
Information about the error message "the logon method you are using is not allowed" when trying to log into a computer.
Issues Logging in to a WKU-Owned Laptop Off Campus Network
Instructions on how to enable WKU-owned laptop to allow log in off campus network.
Unlocking a Locked Computer
Instructions for logging into a locked computer.
Unable to Send Messages In Microsoft Teams Desktop Application
Instructions for troubleshooting Microsoft Teams desktop application when users can receive but cannot send messages.
Account Locked
Instructions on what to do when you get this error when logging into the Client Portal: "You are not authorized to access this application or your account has been locked."
Not Recognizing a Boot Device (Windows)
Information about a computer not booting due to no boot devices being found.
Cannot Connect to Library Database
Information about getting logged into the Library's databases.
Computer Not Turning On
Information on what to do when a desktop or laptop computer does not power on.
Workbook Not Opening
Information regarding issues with Excel workbooks not opening on Windows.
Deleting Content with Account Over Quota
Instructions for deleting content when the personal drive is over quota.
Troubleshooting Printing Issues (Windows)
Information on troubleshooting printing problems in Microsoft Windows.
Turning Off Slow Keys
Instructions for disabling Slow Keys on macOS.
Unable to Edit or View Entire Course
Instructions for enabling edit mode to edit a course.
Clearing Submission Attempt
Instructions for clearing an attempt at an assignment or assessment from the Blackboard Grade Center