Blackboard Issue or Request

Why request this service?

Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding Blackboard. Some examples include:

  • Request involving a Blackboard course.
  • Request Student Access to Past Courses.
  • Request an Organization Site.
  • Request involving a third-party publisher integration. (ex., Cengage, Pearson, McGraw Hill).
  • Request involving an On Demand Course.
  • Request involving a Continuing and Professional Development course.
 
Request Service

Related Articles (18)

Cannot Load Blackboard Website
Information regarding what to do if Blackboard will not load.
Enrolled in Incorrect Course
Information for students on what to do when they see a course they are not enrolled when they login to Blackboard.
Finding Version Number
Information about obtaining the version number of the current installation of Blackboard at WKU.
Gaining Student Access to Online ITS Trainings
Instructions on how to request online ITS trainings for a student worker.
Having Issues with Third-Party Publisher Integrations
Instructions on what to do when you have issues with Blackboard's publisher integration plugins.
Incorrect Language on Blackboard
Instructions on what to do if Blackboard appears in the wrong language.
Increasing Course/Organization Quota
Information about the size limit of Blackboard courses and organizations.
Increasing My Files Storage
Information on how to request more space on Blackboard for Faculty/Staff.
Integrating 3rd Party Publishers with Blackboard
Information about requesting publisher integration into Blackboard Course Sites.
Issues with Blackboard App
Information on what to do if you have issues with the Blackboard mobile app.
Manually Adding Instructor, Student, TA, or GA
Instructions on adding other instructors, TAs, or GAs to a Blackboard course site.
Merging Rosters
Instructions for instructors on how to put students from multiple classes into one course site.
Missing Course
Information on what to do if you do not see your course in Blackboard.
Removing an Instructor, TA, or GA
Instructions for removing an instructor, TA, or GA from a course site.
Reporting Students Having Technical Issues
Information for Instructors who have students that are having technical issues with Blackboard.

Details

Service ID: 191
Created
Thu 7/26/18 3:38 PM
Modified
Mon 11/6/23 1:26 PM