Blackboard Issue or Request

Why request this service?

Faculty, Staff, and Students may utilize this request if you need any ITS assistance regarding Blackboard. Some examples include:

  • Request involving a Blackboard course.
  • Request Student Access to Past Courses.
  • Request an Organization Site.
  • Request involving a third-party publisher integration. (ex., Cengage, Pearson, McGraw Hill).
  • Request involving an On Demand Course.
  • Request involving a Continuing and Professional Development course.
 
Request Service

Related Articles (35)

Accessing Blackboard Attendance Tools
Instructions for accessing Blackboard's Attendance Tools.
Accessing Blackboard My Portfolios
Instructions for access portfolios in Blackboard.
Accessing Shared Blackboard Portfolios
Instructions for accessing shared portfolios in Blackboard.
Accessing Student-Specific Activity Log in Blackboard
Instructions for viewing student activity logs for an individual student within a Blackboard Ultra course.
Blackboard Exam is Asking for a Password
Instruction on what to do when a Blackboard exam repeatedly asks for a password.
Blackboard Update Times
Information about when Blackboard updates.
Blank Screen When Opening Respondus Lockdown Browser
Information about Respondus LockDown Browser displaying only a white screen.
Confirming Students are Enrolled in Correct Blackboard Course
Instructions on how to confirm students are enrolled in the correct Blackboard Course.
Creating a Blackboard Course Site
Instructions for Instructors on how to create a course site in Blackboard.
Deleting a Blackboard Course Copy
Information on how to delete an incorrect course copy in Blackboard.
Deleting Blackboard Assignment Submission Attempt
Instructions for instructors to delete a student's attempt at an assignment/assessment from the Blackboard Gradebook
Edit Blackboard Organization Membership
Information on adding & removing members and membership roles within a Blackboard organization.
Enrolling in Blackboard Ultra Training
Information on how to enroll in Blackboard Ultra Training for WKU Faculty, Staff, and Graduate Assistants.
Gaining Access to Faculty Tools in Blackboard
Information for instructors on gaining access to Faculty Tools in Blackboard.
Gaining Student Access to Online ITS Trainings
Instructions on how to request online ITS trainings for a student worker.