Staff and Student users of TeamDynamix ticketing system or inquiries about the system should utilize this request.
If you do not have a TeamDynamix ticketing application configured for your department or area, you probably need one of the following:
- Active Directory Issue or Request - Modify Active Directory group rights.
- Banner, InfoView, TopNet, Advance, or Slate Issue or Request - Report building, programming services, Banner, Banner Finance, InfoView, TopNet, Advance, or Slate.
- Blackboard Issue or Request - Blackboard course issues or questions.
- Email or Microsoft 365 Issue or Request - WKU employee email, TopperMail, or Microsoft 365 applications (Excel, Office, OneDrive, PowerPoint, Teams, Word, and so on).
- Software or System Issue or Request - For a software or system not listed above.
TeamDynamix Services
- All Ticketing Application Users
- Add, update, or remove TeamDynamix ticketing application rights for your installation of TeamDynamix.
- Edit global/shared TeamDynamix ticketing reports (not the same as InfoView reports) for your licensed TeamDynamix employees.
- New or update TeamDynamix items (ex., request forms, response templates [canned emails], scheduled tickets, service catalog entries, task templates, and so on).
- Anything else related to TeamDynamix ticketing.
- ITS Ticketing Applications Users Only
- Access following training (ITS employees).
- Edits to building and room lists (ITS employees).
- Edits to knowledge articles (ITS employees).
- Enroll ITS employee in TDX Blackboard course (ITS employees).
Note: Please refer to your administrative unit for details regarding TeamDynamix training.