TeamDynamix Issue or Request

Staff and Student users of the TeamDynamix ticketing system may utilize this request if you need TeamDynamix assistance. 

If you do not have a TeamDynamix ticketing application configured for your department or area, you are probably looking for one of these services instead:

• Fill out Active Directory Issue or Request form for situations regarding that system (ex., modify Active Directory group rights).
• Fill out Blackboard Issue or Request form for situations regarding that system.
• Fill out Email or Microsoft 365 Issue or Request form for situations regarding email, TopperMail, or Microsoft 365 applications (Excel, Office, OneDrive, PowerPoint, Teams, Word, and so on).
• Fill out Software or System Issue or Request form for a software or system not listed above.

TeamDynamix Services

• All Ticketing Application Users
  • Add, update, or remove TeamDynamix ticketing application rights for your installation of TeamDynamix.
  • Edit global/shared TeamDynamix ticketing reports for your licensed TeamDynamix employees.
  • New or update TeamDynamix items (ex., request forms, response templates [canned emails], scheduled tickets, service catalog entries, task templates, and so on).
  • Anything else related to TeamDynamix ticketing.

• ITS Ticketing Applications Users Only
  • Access following training (ITS employees).
  • Edits to building and room lists (ITS employees).
  • Edits to knowledge articles (ITS employees).
  • Enroll ITS employee in TDX Blackboard course (ITS employees).

Note: Please refer to your administrative unit for details regarding TeamDynamix training.