Staff and Student users of the TeamDynamix ticketing system may utilize this request if you need ITS TeamDynamix administrator assistance. Some examples include:
- All Ticketing Application Users
- Add, update, or remove TeamDynamix rights for an employee in your area.
- Edit global/shared TeamDynamix ticketing reports for your licensed TDNext employees.
- New or update TeamDynamix items (ex., request forms, response templates [canned emails], scheduled tickets, service catalog entries, task templates, and so on).
- Anything else related to TeamDynamix administration.
- ITS Ticketing Applications Users Only
- Access following training (ITS employees).
- Edits to building and room lists (ITS employees).
- Edits to knowledge articles (ITS employees).
- Enroll ITS employee in TDX Blackboard course (ITS employees).
Note: Please refer to your administrative unit for details regarding TeamDynamix training.