TeamDynamix Issue or Request

Staff and Student users of the TeamDynamix ticketing system may utilize this request if you need ITS TeamDynamix administrator assistance. Some examples include:

• All Ticketing Application Users
  • Add, update, or remove TeamDynamix rights for an employee in your area.
  • Edit global/shared TeamDynamix ticketing reports for your licensed TDNext employees.
  • New or update TeamDynamix items (ex., request forms, response templates [canned emails], scheduled tickets, service catalog entries, task templates, and so on).
  • Anything else related to TeamDynamix administration.

• ITS Ticketing Applications Users Only
  • Access following training (ITS employees).
  • Edits to building and room lists (ITS employees).
  • Edits to knowledge articles (ITS employees).
  • Enroll ITS employee in TDX Blackboard course (ITS employees).

Note: Please refer to your administrative unit for details regarding TeamDynamix training.