My Recently Visited Services

Do you need to request that EAC users be added or removed from accessing your area, change your area's lock/unlock schedule, or report a problem with EAC door or card reader functionality?

Have you changed your name and need your email address renamed?

Do you need to request access to the WKU VPN?

Do you need to report an issue with a web site using Authorize.Net to collect credit card information or ask a question about it?

Request changes or updates to IVS rooms and the class schedule.

Do you need have a new lab computer installed?

Do you need to have a WKU phone or fax line disconnected?

Do you need a shared mailbox account created (e.g., bigred@wku.edu)?

Do you have a student worker that is ending employment with your department and you would like their accounts (e.g., AD groups, email, Banner) deactivated?

Do you need to request an Exchange (@wku.edu) email account be created for a Part Time Staff member?

Tickets involving a problem, error, or question regarding an enterprise-level system affecting one client. Examples of enterprise-level systems include: Active Directory, Banner, Blackboard, Degree Works, Exchange Email, Infoview Reports, Internet, myWKU (Portal), Omni CMS (OU Campus), TopNet, and TopperMail.

Do you need to request the creation of a new On Demand course site?

Do you need to request a license for accessibility software such as Read & Write Gold or JAWS screen reader?

The Hilltopper Content Feed is a layout managed by WKU IT where clients can submit university related content to be played on certain signs running this particular layout. If you would like to submit content to be displayed as part of this feed, please submit using this entry. Please note that submissions must be directly related to University business. No commercial advertisements are permitted. Images need to be either a .jpg or .png with a recommended resolution of 1920x1080. Videos need to be in a format supported by Windows Media Player (ex. .wmv, .avi, .mpeg). If any content is over 1GB in file size, please upload the file to S:\UNIVERSITY-WIDE-SHARED\Enterprise Digital Signage. Once the content has been published, it will be deleted from this location.

Having issues associating a new device with Duo or need to report an issue?

Do you need to request a student to have access to a past course?

Has a file has been moved, modified, or deleted from the Personal (P:), Shared (S:), or Secure (U:) drives and needs to be restored from back-ups?

Do you need software installed on a classroom computer?

Do you need recommendations on a computer replacement cycle or hardware upgrades for your department?

Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?

Report a problem or request support concerning your existing digital sign(s).

Do you need to request an assessment of your department for the Managed Print Service program?

Do you need to have a computer picked up and delivered to Surplus?

Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?

Do you need to report an issue with the WKU VPN or the Duo Mobile security app?