My Recently Visited Services

Do you need to order toner or other supplies for a high-volume printer in the Managed Print Service program?

An audiovisual or conferencing system is experiencing a technology issue, or a service is requested. Currently there is limited IT support for non-academic / non-classroom audiovisual technologies. IT will assist to the best of our ability as resources are available.

Do you need to request a repair or report a problem with EAC door or card reader functionality?

Do you need a video surveillance camera installed, an installation estimate, add/remove a user, request training, relocate an existing camera, or other services that are not issues?

Do you need to create more than 20 concurrent Guest Accounts?

Do you need to request an Exchange resource be created for a new piece of equipment (e.g., projector, vehicle) for calendaring?

Do you need to request ITS to evaluate a proposed purchase or project? We can assess and determine necessary involvement for a project such as new software or application, server, or offering as well as including any feedback or concerns that should be considered by stakeholders or purchase evaluators.

Do you have a question or problem with Blackboard Collaborate that you need assistance with?

Do you need to report an issue with WKU’s Wi-Fi?

Do you need help with a library database (e.g., One-Search Catalog, EBSCO, KenCat, TopScholar)?

Do you need to report an issue with or ask a question regarding a WKU-owned faculty/staff/student worker computer?

Do you need to remove or grant access to a user in Slate?

Are you hosting an event and would like involvement from WKU IT?

Do you need changes made to an existing WKU telephone call center?

Do you need to request an Exchange (@wku.edu) email account be created for a Part Time Staff member?

Do you need to request a license for accessibility software such as Read & Write Gold or JAWS screen reader?

Do you need to report an issue or request assistance not covered by the categories above?

Do you need assistance purchasing a computer for your department?

Do you need to request that EAC users be added or removed from accessing your area, or change your area’s lock/unlock schedule? This service will automatically route your request to WKU Access Control.

Do you need to confirm your department’s existing student worker accounts in order to keep them active?

Do you need to report an issue with a WKU WordPress blog?

Do you need to have a WKU phone or fax relocated on campus?

Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?

Having issues associating a new device with Duo or need to report an issue?

Tickets involving a problem, error, or question regarding an enterprise-level system affecting one client. Examples of enterprise-level systems include: Active Directory, Banner, Blackboard, Degree Works, Exchange Email, Infoview Reports, Internet, myWKU (Portal), Omni CMS (OU Campus), TopNet, and TopperMail.