Popular Services

Do you need to request a change to an employee’s Active Directory group/folder access?

Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?

Do you need to reserve a laptop?

Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?

Do you need to request that someone has access to a shared mailbox or calendar account?

Do you need to request that EAC users be added or removed from accessing your area, or change your area’s lock/unlock schedule? This service will automatically route your request to WKU Access Control.

Do you need to report an issue with or ask a question regarding a WKU-owned faculty/staff/student worker computer?

Do you need to order toner or other supplies for a high-volume printer in the Managed Print Service program?

Do you need to have a custom shared folder created or the name changed of a current one?

Do you need to request a Creative Cloud license for Adobe titles such as Photoshop, Illustrator, Acrobat, and so on?

Do you need help with a printer that isn't working properly (e.g., error message, lines on paper, paper jam)?

Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?

Do you need to report an issue, ask a question, or request an account creation/modification regarding Calendly?

Do you have questions about billing or account changes regarding WKU phone services?

Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?

Do you need to report an issue or request assistance not covered by the categories above?

Do you need to request access to the WKU VPN?

Do you need to have a computer picked up and delivered to Surplus?

Do you need to request a new telephone or fax line activation?

Do you need to have additional features added to your existing phone (e.g., activating voicemail, call forwarding, ring length)?

Do you need to report an issue with Omni CMS?

Do you need to enable both phone and instant messaging?

Do you need to report an issue you have experienced with a classroom (e.g., computer, instructor computer, projector)?

Do you need to have the operating system refreshed on your WKU-owned faculty/staff computer?

Do you need to confirm your department’s existing student worker accounts in order to keep them active?