Popular Services

Do you need to request a change to an employee’s Active Directory group/folder access?

Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?

Do you need to reserve a laptop?

Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?

Do you need to have the operating system refreshed on your WKU-owned faculty/staff computer?

Do you need to request that EAC users be added or removed from accessing your area, or change your area’s lock/unlock schedule? This service will automatically route your request to WKU Access Control.

Do you need to request access to the WKU VPN?

Do you need to request that someone has access to a shared mailbox or calendar account?

Do you need to have a custom shared folder created or the name changed of a current one?

Do you need to have a WKU phone or fax relocated on campus?

Do you need to request ITS to evaluate a proposed purchase or project? We can assess and determine necessary involvement for a project such as new software or application, server, or offering as well as including any feedback or concerns that should be considered by stakeholders or purchase evaluators.

Do you need to request a new telephone or fax line activation?

Do you need to have a computer picked up and delivered to Surplus?

Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?

Do you need to request a repair or report a problem with EAC door or card reader functionality?

Do you need to report an issue with Omni CMS?

Do you need assistance purchasing a computer for your department?

Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?

Do you need to request an email account be created for a WKU affiliate?

Have you changed your name and need your email address renamed?

Tickets involving a problem, error, or question regarding an enterprise-level system affecting one client. Examples of enterprise-level systems include: Active Directory, Banner, Blackboard, Exchange Email, Infoview Reports, Internet, myWKU (Portal), OU Campus, TopNet, and TopperMail.

Do you have a question or problem with Blackboard that you need assistance with?

Do you need to request access to a restricted InfoView folder or report?

Did you create a new index number in Banner Finance and need to report it to WKU IT?

Do you need to request a Blackboard organization site?