Popular Services

Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?


Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?


Do you have an issue or request involving Electronic Access Control (EAC), video surveillance, or key cabinets?


Do you have an issue or request involving Active Directory?


Do you need assistance with software or a system?


Do you have an issue or request involving employee or TopperMail email or a Microsoft 365 application?


Do you need ITS assistance regarding a printer?


Do you need ITS assistance regarding a WKU-owned, lab, or personally-owned computer or device?


Do you have an issue or request involving Blackboard?


Do you need a change to TeamDynamix or assistance from an admin?


Do you have an issue or request involving digital security on your account, computer, device, or server (ex., compromised system, VPN, MFA, guest accounts, firewall, secure data recovery, and so on)?


Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?


Do you need to order, upgrade, report issues, or change a plan for a departmental wireless device?


Do you need to request changes to an employee’s access to a Banner Index Number?


Do you need to enable both phone and instant messaging?


Do you need to remove or grant access to a user in Slate?


Did you create a new index number in Banner Finance and need to report it to WKU IT?


Do you have questions about billing or account changes regarding WKU phone services?


Are you having issues getting your game console or device connected to the Wi-Fi?


Do you need ITS assistance involving a WKU classroom, AV, conference room, or an event space?


Do you need to report an issue with WKU’s Wi-Fi?


Do you need to report an issue with a WKU phone service, voicemail, voicemail password, or fax line?


Do you need to have an employee activated as an advisor after they have completed AARC advising training?


Do you need to have a WKU phone or fax relocated on campus?


Do you need to report an issue with a wired network data port on WKU’s campus?