Popular Services

Do you need to request a change to an employee’s Active Directory group/folder access?

Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?

Do you need to request that someone has access to a shared mailbox or calendar account?

Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?

Do you need to request a Creative Cloud license for all Adobe titles or individual titles such as Photoshop, Dreamweaver, Illustrator, Acrobat, and so on?

Do you need to request access to the WKU VPN?

Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?

Do you need to report an issue or request assistance not covered by the categories above?

Do you need to have a custom shared folder created or the name changed of a current one?

Do you need help with a printer that isn't working properly (e.g., error message, lines on paper, paper jam)?

Do you need software installed on a lab computer?

Do you need to request a repair or report a problem with EAC door or card reader functionality?

Do you need to request an Exchange (@wku.edu) email account be created for a Part Time Staff member?

Do you need to request a new publisher integration be added to Blackboard?

Do you need to reserve a laptop?

Are you having issues getting your game console or device connected to the Wi-Fi?

Do you need to request that EAC users be added or removed from accessing your area, or change your area’s lock/unlock schedule? This service will automatically route your request to WKU Access Control.

Have you changed your name and need your email address renamed?

Do you need to request a Blackboard organization site?

Do you need to have a computer picked up and delivered to Surplus?

Do you need to order toner or other supplies for a high-volume printer in the Managed Print Service program?

Do you need to report an issue you have experienced with a lab?

Do you need to report an issue with a WKU phone service, voicemail, voicemail password, or fax line?

Do you need to report a problem with an existing video surveillance system?

Having issues associating a new device with Duo or need to report an issue?