Popular Services

Do you need to reserve a laptop for use during the Covid-19 online teaching period?

Do you need to request a change to an employee’s Active Directory group/folder access?

Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?

Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?

Do you need to order toner or other supplies for a high-volume printer in the Managed Print Service program?

Do you have an Electronic Access Control (EAC) related request for an existing EAC door?

Do you need to report an issue with a system created by WKU ITS?

Do you need to have an employee activated as an advisor after they have completed AARC advising training?

Do you need to report a problem with an existing video surveillance system?

Do you need to report an issue with or ask a question regarding a WKU-owned faculty/staff/student worker computer?

Do you need to request access to the WKU VPN?

Do you need to request a Creative Cloud license for Adobe titles such as Photoshop, Illustrator, Acrobat, and so on?

Do you need to request a student to have access to a past course?

Do you need to report an issue with a WKU phone service, voicemail, voicemail password, or fax line?

Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?

Do you need to report an issue with or ask a question regarding remote lab access?

Do you need to confirm your department’s existing student worker TopNet advising accounts in order to keep them active?

Do you have a student worker that is ending employment with your department and you would like their accounts (e.g., AD groups, email, Banner) deactivated?

Do you need to have a custom shared folder created or the name changed of a current one?

Do you need to request changes to an employee’s access to a Banner Index Number?

Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?

Do you need to enable both phone and instant messaging?

Do you need to have additional features added to your existing phone (e.g., activating voicemail, call forwarding, ring length)?

Do you need help with a printer that isn't working properly (e.g., error message, lines on paper, paper jam)?

Do you need to remove or grant access to a user in Slate?