Popular Services

Do you need to reserve a laptop for use during the Covid-19 online teaching period?

Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?

Do you need to request a change to an employee’s Active Directory group/folder access?

Do you need to request that someone has access to a generic email account?

Do you need to report a problem with an existing video surveillance system?

Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?

Do you need to request access to the WKU VPN?

Do you need to request a computer lab be made remote accessible for the upcoming semester?

Do you need to request a Creative Cloud license for Adobe titles such as Photoshop, Illustrator, Acrobat, and so on?

Do you need to change the manager of a generic email account (e.g., bigred@wku.edu)?

Do you have an Electronic Access Control (EAC) related request for an existing EAC door?

Do you need to report a problem with an Electronic Access Control door?

Do you need to remove or grant access to a user in Slate?

Having issues associating a new device with Duo or need to report an issue?

Do you have questions about billing or account changes regarding WKU phone services?

Do you need to purchase a license to install SPSS on one or more computers for WKU employees?

Do you need assistance purchasing a computer for your department?

Do you need to enable both phone and instant messaging?

Do you have a non-technical question about the Managed Print Service program?

Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?

Do you need to have a custom shared folder created or the name changed of a current one?

Do you need to request a recycled computer for your department?

Do you need to order toner or other supplies for a high-volume printer in the Managed Print Service program?

Tickets involving a problem, error, or question regarding a software application affecting one client. Examples of software applications include: Adobe Suite applications, Anti-Virus or Anti-Malware, BSR, Microsoft Office Suite applications, SAS, SPSS, and Web Browsers (i.e., Internet Explorer, Firefox, Safari). Available level of support may vary per application.

Do you need to request a new telephone or fax line activation?