Popular Services
Do you need assistance with software or a system?
Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet or InfoView
Do you have an issue or request involving Active Directory?
Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?
Do you have an issue or request involving a WKU network, Wi-Fi network, phone, voice, or cable television service?
Do you have an issue or request involving employee or TopperMail email or a Microsoft 365 application?
Do you have an issue or request involving Electronic Access Control (EAC), video surveillance, or key cabinets?
Do you need ITS assistance regarding a WKU-owned, lab, or personally-owned computer or device?
Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?
Do you have an issue or request involving Blackboard?
Do you need ITS assistance regarding a printer?
Do you need to have an employee activated as an advisor after they have completed AARC advising training?
Do you need to request changes to an employee’s access to a Banner Index Number?
Do you need a change to TeamDynamix or assistance from an admin?
Do you have an issue or request involving digital security on your account, computer, device, or server (ex., compromised system, VPN, MFA, guest accounts, firewall, secure data recovery, and so on)?
Do you need ITS assistance with Zoom, Zoom Rooms, Zoom webinars, digital signage, Connect classes, or video conferencing?
Did you create a new index number in Banner Finance and need to report it to WKU IT?
Do you have a student worker that is ending employment with your department and you would like their accounts (e.g., AD groups, email, Banner) deactivated?
Do you need to confirm your department’s existing student worker accounts in order to keep them active?
Do you need to change a purchase or budget approval queue?
Do you need software installed on a lab computer or made available via AppStreaming?
Do you need ITS assistance involving a WKU classroom, AV, conference room, or an event space?
Do you need to request ITS to evaluate a proposed purchase or project? We can assess and determine necessary involvement for a project such as new software or application, server, or offering as well as including any feedback or concerns that should be considered by stakeholders or purchase evaluators.
Do you need to request access to a restricted InfoView folder or report?