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Associating a New Phone or Device with Microsoft Authenticator
Instructions for adding a new phone or device to access your WKU account.
Accessing and Using Microsoft 365 After Graduation
Information about accessing Microsoft 365 after graduation and/or absence from WKU.
Using OneDrive to Share Files (OWA)
Instructions for logging into OWA to upload a file within Microsoft OneDrive and sharing it with other users.
Unable to Send Messages In Microsoft Teams Desktop Application
Instructions for troubleshooting Microsoft Teams desktop application when users can receive but cannot send messages.
Using Microsoft Authenticator App
Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.
Accessing WKU Microsoft Viva Engage Communities
Information about WKU Microsoft Viva Engage communities and how to access them.
Receiving Let's Keep Your Account Secure Message
Instructions for resolving the "Let's keep your account secure." message.
Installing Microsoft 365
Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.
Unable to Schedule Teams Meetings via New Outlook (Windows)
Instructions for troubleshooting the Teams meeting add-in for New Outlook (Windows).
Configuration Standards for Microsoft 365 Teams and Groups
Information regarding configuration and requirements for Microsoft 365 products.
Creating a Mailing Group in Microsoft 365
Instructions on creating mailing groups in Outlook.
Clearing Cache
Instructions for clearing cache in a browser.
Creating a Mail Merge in Microsoft Word (Windows 11)
Instructions for using Mail Merge in Microsoft Word to send email messages through older versions of Outlook on Windows 11.
Accessing Microsoft Copilot
Information regarding how to access Microsoft Copilot.
Unable to Add WKU Email to Apple Mail (macOS)
Information regarding Microsoft's depreciation of Exchange Web Services (EWS) and the impact on Apple Mail (macOS).