Using Microsoft Authenticator App Offline

Instructions for using the Microsoft Authenticator app if you do not currently have internet connectivity on your smart phone or mobile device.

Issue/Question

How do I authenticate using the Microsoft Authenticator app if my smart phone or mobile device does not currently have internet connectivity?

Cause

In rare cases, the need to pass multi-factor authentication (MFA) without being connected to the internet may arise.

Resolution

1. When prompted Approve sign in request, click I can't use my Microsoft Authenticator app right now.
2. Click Use a verification code.
3. Open Microsoft Authenticator app on your smart phone or mobile device.
4. Tap your WKU account.
5. A 6-digit One-time password code will display.
6. Input 6-digit code into Enter code field on device you are using to log in and click Verify.
   Note: A new code is automatically generated every 30 seconds. You must enter code during this 30-second window or a new code will generate and invalidate the old code.
7. If asked to Stay signed in, click Yes.