Body
Issue/Question
I have reset my TopNet PIN and still cannot log into Topnet.
Environment
Cause
A disabled TopNet account can prevent a user from signing into TopNet, even after resetting the PIN associated with the account.
Resolution
The following instructions are to be utilized by internal ITS employees only.
If this is a Student Worker TopNet Account (ex. ST1234567) please following instructions
here.
- Open Banner.
- Navigate to the form named GOATPAD.
- Enter the WKUID into the ID field on the form.
- Click Go.
- Enter a new 6-digit PIN in the PIN box.
- Confirm the same 6-digit PIN in the Confirm New PIN box.
- Change the Expiration Date to a future date of 12/30/2099.
- Click Save in the bottom-right corner.