Account Locked

Summary

Instructions on what to do when you get this error when logging into the Client Portal: "You are not authorized to access this application or your account has been locked."

Body

Issue/Question

When trying to login to the Client Portal, a user gets this error:

You are not authorized to access this application or your account has been locked.

Environment

  • TeamDynamix 
    • Client Portal

Cause

Your account will lock after 10 incorrect log in attempts. 

Resolution

Please contact the ITS Service Desk to have your account unlocked.

Details

Details

Article ID: 840
Created
Tue 10/28/14 11:29 AM
Modified
Thu 10/26/23 2:49 PM

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Using the Client Portal
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