Using the Client Portal

Browsing by Category View

1. Click Knowledge Base.
2. You will now see the Knowledge Base categories. Feel free to click through the categories to find what you are looking for.
3. Once you select a category, you may use the Search this category box to find articles within that category.

Searching by Hashtag

Articles are labeled with hashtags. You can search for articles with particular hashtags by searching with a # before a word.

1. Click Knowledge Base.
2. Click Search.
3. Type # followed with a word. For example, if you are searching for articles about Blackboard use #Blackboard.
4. Click Search to pull up your results after selecting what you want to search for.
5. You can now click any of the articles to view them.

Searching

1. Click Knowledge Base.
2. Click Search.
3. Type in phrases. For example, if you are searching for an article on how to log into Blackboard search Logging into Blackboard. A list of suggest results will appear for you to choose from. You may use the following search operators to find specific results. Please make sure these search operators are in all caps such as the examples provided:
   • AND: Requires that both terms are included in the results. For example,  test AND quizzes will find results including both test and quizzes. 
   • NOT: Requires that the term after NOT is not included in the results. For example,  test NOT quizzes will find results including test and exclude all results that include quizzes.
   • OR: Allows results where either term is included. For example,test OR quizzeswill find results with either term. As the OR operator is the default search operator, the previous example would be equivalent to searching for test or quizzes.
   • "": Requires that the exact phrase is included in the results. For example "test and quizzes" will search for results including the exact phrase "test and quizzes".
   • #: Searches for a tag, in areas that support tags. For example, #test will search for articles that are tagged with the test tag.

You can search for services by keywords or view all services alphabetically.

Searching with Keywords

1. Click Services.
2. Click Search.
3. Type in keywords into the text box. For example, if you are looking for the service to have your caller ID changed search Caller ID.
4. Click the Search button.
5. You can click on any service listed to start requesting it.

1. Click Services.
2. Either navigate through the Categories or Search for what you want to request.
3. Once the desired request is located, click Request Service.
4. Enter the required and any other pertinent information.
5. Click Submit.

Note: You can search for tickets for which you are listed as the requestor as well as tickets where an employee has added you as a Contact (make sure to check Include requests that I am listed as a contact on).

1. Click Services.
2. Click Ticket Requests.
3. Click Status Class.
4. Check Select All.
5. Click Search.
6. All of your submitted tickets will now appear. If you want to narrow your results you can go back to step 4 and only select the statuses you want.

1. Click Services.
2. Click Ticket Requests.
3. By default, only tickets with the status New, In Process, or On Hold, will be displayed.
   1. To view tickets that have any other status, such as Closed, click on the Status Class select box and choose [Select all].
   2. Click Search.
4. Click the Title of the ticket with the attachment.
5. Click on the File Name to start the download.