Body
Issue/Question
My laptop is no longer charging or has intermittent charging issues.
Environment
- WKU-Owned Machine
- Enrolled Student Personally-Owned Device
Cause
There could be issues with the power cord, charging port or battery related issue.
Resolution
To be able to check-in the device through TopperTech, they must be WKU-Owned machines or student personally-owned devices.
- Try using different power cords to verify if the problem is coming from the charger.
- Verify charging port appears to be in good condition.
If issues still persist, please contact the ITS Service Desk or check-in laptop with TopperTech for a technician to diagnose the problem.