Body
Issue/Question
How can I send a print job from my personal device to an on-campus Student Technology Center (STC) printer?
Environment
- Android
- ChromeOS
- iOS/iPadOS
- macOS
- Windows
Resolution
Current faculty, staff, and students are eligible to use printers in a Student Technology Center; alumni and retirees are
ineligible.
You must be on the WKU network, such as WKU-SECURE, WKU-Wireless, or using an ethernet connection or connected to WKU VPN, in order to access WKU printers.
Some third party VPN or firewall apps/software can interfere with your device being able to see or use these printers. If you experience any issues, try temporarily turning off or disabling such software.
- Download Mobility Print for your Windows device.
- Open Mobility Print download file.
- Set language to English.
- Click I accept the agreement.
- Click Next.
- Select RicohPrinters [Virtual Queue].
- Click Next.
- Enter your WKU Account.
- Click Next.
- Click Finish.
- Open document you need to print.
- In the Printer list, select RicohPrinters [Virtual Queue] (Mobility) printer.
- Click Print.
- Go to any Student Technology Centers open lab printer and tap WKU ID card.
- Select print job.
- Click Print.
- Download Mobility Print from your Android device by pressing Install Mobility Print.
- Press Install.
- Open Mobility Print app.
- You will be prompted to allow notifications, click Allow.
- Tap button labelled Tap here and check the Mobility Print Service is on.
- Ensure Mobility Print is set to On.
- Close app and then navigate to document to print.
- Select Print or Share and then Print.
- A print preview will display. Change toggle at top to Ricoh Printers Virtual Queue.
Note: If RicohPrinters Virtual Queue does not appear as an option, select All printers... and select RicohPrinters Mobility Print - VirtualQueue.
- Press Print button.
- You will be notified you are using Mobility Print for this document. Select OK.
- A notification titled Your job needs authentication will appear. Press this notification to open it.
- You will now be prompted to log into Mobility Print. Log in using your WKU Account.
- Press Sign In and Print.
- You will receive another notification informing you your document has printed successfully.
- Go to any Student Technology Centers open lab printer and tap WKU ID card.
- Select print job.
- Tap Print.
- Access Mobility Print from your Chromebook.
- Click Add Mobility Print to Chrome.
- Click Add to Chrome.
- Click Add app.
Note: If you are signed into a Google account, you may be prompted to sign in with your Google Account credentials.
- Open document to print.
- Select Print, or press Ctrl+P to print your document.
- A print preview will display. Change Destination to RicohPrinters – [Virtual Queue].
Note: If RicohPrinters – [Virtual Queue] does not appear as an option, select See more... and then select RicohPrinters – [VirtualQueue] Virtual Queue.
- Click Print.
- Go to any Student Technology Centers open lab printer and tap WKU ID card.
- Select print job.
- Tap Print.
Please make sure your iPhone/iPad is updated to at least version
17.2. Some versions of iOS/iPadOS (specifically 16.6.x to 17.1.x) have an issue where the printer does not show up. Follow the
Updating iOS article to update your device to at least version
17.2 and the issue should be resolved.
- Open document to print.
- Click Share icon.
- Click Print.
- Click Printer.
- Select ricohprinters.
- Sign in with your WKU Account.
- Click Print.
- Go to any Student Technology Centers open lab printer and tap WKU ID card.
- Select print job.
- Click Print.
- Click .
- Select System Settings.
- Click Printers and Scanners.
- Click Add Printer, Scanner, or Fax...
- Select ricohprinters
- Ensure Use box is set to Secure Airprint. If not, close dialog, disconnect and reconnect to network, then go back to Step 3.
- Click Add.
- Open document to print.
- Enter your WKU Account.
Note: Your machine username may appear automatically, you'll need to change to your WKU Account in the username box. If you do not receive a pop-up to enter your credentials, proceed with the following steps to remove printer. Then, add the printer again.
- Click Apple menu item icon.
- Select System Preferences... .
- Click Printers & Scanners icon.
- Select printer in left pane.
- Click Delete printer icon.
- Go to any Student Technology Centers open lab printer and tap WKU ID card.
- Select print job.
- Click Print.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.