Resetting a TopperMail Email Password

Issue/Question

How do I reset my TopperMail email password?

Resolution

1. Log in to WKU Account Management.
2. Fill in your last name, birth date, and last 4 digits of your Social Security Number.
   Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If you previously setup a security question and answer, you will be prompted to fill in the answer.  If a security question is not setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Click Reset TopperMail Password.
7. Fill in a new password.
8. Click Change Password.

Note: The Account Management page will not work for Alumni who have not enrolled since 1990 or individuals with incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number).  If your information is not working, follow steps in this article. 

If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.