Error Logging Into Top Life Benefits

Issue/Question

When I browse to wku.edu/benefits/bf to complete the benefit enrollment process, I get a page with the following error after entering my NetID and password correctly:

We encountered an issue with your request. Your user was not able to be uniquely identified. Please close this window and try again or contact your originating site administrator.

Environment

  • Top Life - Benefits
    Note: This third-party system is also known by these other names:
  • Benefitfocus
  • ​HR In Touch (HRIT)
  • Benefit Portal
  • Benefit Enrollment/Change Portal

Cause

There is an issue with your third-party Top Life - Benefits account (not your WKU NetID). Typically the above error indicates the account has been locked by the third-party.

Resolution

Notify Western Kentucky University's Human Resources Benefits staff of the issue by emailing benefits@wku.edu with the error message and any other details that may be relevant. They will be able to resolve the issue on your behalf.

Details

Article ID: 900
Created
Mon 11/10/14 8:40 AM
Modified
Wed 7/15/20 11:23 AM