Issues with AppXtender

Issue/Question

I have an issue with AppXtender. What should I do?

Environment

• AppXtender

 Note: This system is also known by these other names:

• Document Imaging
• BDMS
• Document Scanning
• OpenText
• EMC

Cause

Being on an unapproved connection (see below) or using multiple connections (e.g. wired and WiFi connections simultaneously) can make AppXtender inaccessible.

Resolution

1. Ensure you have been given access to AppXtender. Please contact the ITS Service Desk.
2. Ensure you are on an approved connection:
   • Potter Hall with a wired Ethernet connection and WiFi disabled.
   • Wetherby Administration Building with a wired Ethernet connection and WiFi disabled.
   • Other Campus Locations with a reserved IP address on a wired Ethernet connection and WiFi disabled.
   • WiFi or Away From Campus users must be logged into the VPN. If you do not have a VPN account, reference the Requesting Access article.

If you are still experiencing issues with AppXtender, Please contact the ITS Service Desk.