Not Receiving Instructor Emails

Issue/Question

My instructor is trying to send emails through Blackboard, but I am not receiving them.

Cause

When an instructor sends an email through Blackboard, the message does not come from the instructor's personal e-mail account (john.doe@wku.edu), but from the generic account do-not-reply@wku.edu.

Resolution

1. Log into TopperMail.
2. Click  (gear icon).
3. Select Options.
4. Expand Mail.
5. Expand Accounts.
6. Click Block or allow.
7. Remove do-not-reply@wku.edu from the Blocked Senders list.
   Note: If this does not resolve the issue, check with the instructor to see if any other students are not receiving messages. It may be a matter of student groups being configured improperly.