Body
Issue/Question
How do I install Mediasite Mosaic recording software on my computer?
Environment
Resolution
In early 2024 Mediasite was acquired by Enghouse, who are working to transition Mediasite’s services. To continue using Mediasite Mosaic on Windows 10 or 11, you will need to complete the steps below.
Mac users can continue using Mediasite Mosaic from the Apple App Store.
If you installed Mediasite Mosaic prior to September 5, 2024, you will need to uninstall and install the newest version. If you are installing Mediasite Moasic for the first time after September 5, 2024, skip to the Installation and Use instructions below.
Uninstall Prior Versions of Mediasite Mosaic
- Launch Mediasite Mosaic and ensure that any pending recordings have been published to Mediasite.
Note: If you skip this step, unpublished recordings will be lost.
- Open Make Me Admin and click Grant Me Administrator Rights.
- Click (Start) or Search and type Mediasite.
- A shortcut to Mediasite Mosaic will appear. Right-click and select Uninstall.
- Uninstaller will launch. Follow prompts to uninstall Mediasite Mosaic.
Installation and Use
- Open Make Me Admin and click Grant Me Administrator Rights if you're using a WKU-Owned Computer
- Download the new version of Mediasite Mosaic from this link.
- After downloading, open the installer.
- Follow prompts to install Mediasite Mosaic.
- Once installed, log into Mediasite from a web browser.
- Click Add Presentation.
- Click With App.
- Input Title, Description, and choose a Destination for your New Presentation.
- Click Create and Launch.
- Click Open Link.
- Mediasite Mosaic will launch. You may begin your recording.
- Open App Store.
- Search for Mediasite Mosaic.
- Click Get and then Install.
Note: You may be prompted to log into your personal AppleID account to install apps from the Apple App Store.
- Once installed, log into Mediasite from a web browser.
- Click Add Presentation.
- Click With App.
- Input Title, Description, and choose a Destination for your New Presentation.
- Click Create and Launch.
- Mediasite Mosaic will launch. You may begin your recording.