Body
Issue/Question
I have Respondus installed on my computer. How do I configure it so it will work with Blackboard?
Environment
Cause
Server settings will need to be configured and/or updated for Respondus to connect to WKU Blackboard following the change to Microsoft Azure SSO authentication as there are different protocols required.
Resolution
You will need to log into Blackboard and click the Continue After Login button each time you wish to use Respondus in order to connect to your courses, as outlined below. This connection can take a few moments, please be patient.
- Navigate to Respondus.
- Open a function, such as Retrieve Questions within the Retrieval + Reports tab.
- When asked to connect, select dropdown menu for Blackboard Server: and select - add new server -.
Note: If you previously used Respondus, you must create a new server.
- Select Yes, check for preconfigured server settings in pop-up window.
- Click Next.
- Complete fields. Do not check Save my User Name & password - login credentials cannot be saved.
- Select Skip connection test.
- Click Next.
- Click Finish to continue. Pop-up window will close.
- Click Next to connect to server.
- Click OK on pop-up window to begin login process.
- Log into Blackboard by entering WKU email address and password.
- Complete multi-factor authentication when prompted.
Note: You must sign into Blackboard using MFA each time you wish to use Respondus.
- Once you see your Blackboard courses listed, click Continue After Login (upper-right corner).
- Click OK.
- You will be returned to connection wizard window while server connection completes.
Note: Please be patient - this connection may take up to 20 seconds to complete. Navigating away from connection process may cause errors using Respondus.
- Once connection completes, options for previously selected Respondus function will automatically appear. Complete as needed.
Note: If you are completing Respondus work for a Blackboard Ultra course, the current Respondus version (4.0) is not fully supported with Ultra - certain features are not available. See additional information on this page regarding alternative procedures for Respondus tools for Ultra courses.