These steps must be completed from within Google Chrome. Other web browsers will not work for this process.
- Navigate to https://aka.ms/mfasetup
- Log in using your TopperMail email address and password.
- On the More information required screen, click Next.
- You will be prompted to set up Microsoft Authenticator, click I want to set up a different method.
- Select Phone, and then click Confirm.
- Enter your phone number, including area code, into the Enter phone number field.
- Choose to Receive a code or Call me and then click Next.
- If you chose Receive a code, you’ll receive a text message containing a 6-digit code. Enter this code into the Enter code field and then click Next.
- If you chose Call me, you’ll receive a phone call. Answer the call, listen to the instructions, and then press pound key.
- Click Next.
- Click Done.
- You may be prompted to enter your TopperMail password again, do so and click Sign in.
- If prompted to authenticate again, choose Text or Call.
- If asked to Stay signed in, click Yes.
- Once authenticated, you’ll arrive at the WKU My Sign-Ins page. Select Security info in the left pane.
- Click Add sign-in method.
- Select Security key and then click Add.
- Select USB device.
- Click Next.
- Select USB security key.
- Insert your physical security key fob into a USB port.
- You will be asked to generate a numerical PIN. This PIN needs to be at least four digits long. Enter a PIN and click Next.
Note: It is extremely important that you remember this PIN. If you forget this PIN, you will be unable to reset it or access your USB Security Key Fob.
- You will be prompted to physically Touch your security key. Touch the gold circle on your USB key.
- Click Allow.
- You will be prompted to Enter a security key name. This name can be anything of your choosing. (Examples: WKU Key, TopperKey, etc) Click Next.
- Click Done. Your security key is now tied to your TopperMail account and can be used to authenticate.