Using the Knowledge Base


The self-help Knowledge Base is full of helpful articles with content driven by you, the WKU Community! The Knowledge Base houses numerous articles written by ITS to help with accounts, technology, and systems.


Searching for Articles

The Knowledge Base allows you to search for articles by phrases, tags, and through a category view. For more information on how to search for articles please click here.


Leaving Feedback

Every article can be marked helpful or not. Please share with us if an article was helpful by clicking Yes. If the article was not helpful please let us know by clicking No. A text box will appear that you can leave us feedback in. ITS regularly monitors these comments and we consistently improve our content based on your feedback. We appreciate all feedback left for us.


Viewing Related Articles

Some articles are similar to others. When viewing an article, keep an eye out for the Related Articles section on the right side. You can click these related articles to view them. ITS relates articles that might be helpful when viewing certain topics.


Sharing Articles

If you come across an article that you would like to share with someone else in the WKU Community please click the Share button! When you click Share it allows you to send an email to someone containing the article's URL you would like to share it with. Please remember that some articles require a NetID login.

100% helpful - 3 reviews


Article ID: 1678
Fri 8/14/15 9:34 AM
Thu 1/28/21 11:14 AM