ILL Error: Credentials are Incorrect

Issue/Question

When I try to log in to the Online Interlibrary Loan system, I receive error:

Your credentials are incorrect.

Environment

Cause

This message indicates that you have entered the wrong login credentials or your NetID is not active.

Resolution

Please use the Manage My WKU Accounts page to verify you have an active NetID, that you are using the correct NetID, and reset your password, if necessary.

If you need additional assistance with your login credentials, please contact the ITS Service Desk.

Details

Article ID: 2636
Created
Tue 3/28/17 4:17 PM
Modified
Mon 2/10/20 1:38 PM